Desktop Surveyor

We are looking for a detail-oriented and customer-focused Desktop Surveyor to play a key role in reviewing and managing building insurance claims. In this role, you will assess surveyor reports, validate contractor estimates, and ensure claims decisions align with policy terms. You will also handle policyholder disputes, provide technical support to the claims team, and contribute to the oversight of our Surveyor and Contractor Network.

Strong analytical skills, excellent communication, and a commitment to delivering a fair and efficient claims process are essential. This is a fantastic opportunity for someone who is highly motivated and passionate about providing outstanding customer service while ensuring accurate and timely claim resolutions.

We Want You To

An office-based role to assist our Policyholders with any building related queries in relation to their claim and progress the claim as efficiently as possible. To also provide technical support for the Claims Team and help build their understanding.

To progress and finalise Buildings insurance claims, this will include updating reserves, offering cash settlements, instructing Contractors, and closing claims as required.

To provide outstanding customer service and ensure all decisions are clear and concise in all methods of communication to both our Policyholders and Suppliers.

We’ll Need You To Be Able To

• To review non delegated Surveyor reports and deliver claims decision to Policyholders.
• To review Policyholder Scope disputes and determine if valid and make the necessary adjustments and deliver decision to Policyholder.
• To review decline disputes to ensure the correct decision has been made in line with the terms of the policy and deliver the outcome to the Policyholder.
• To validate our contractors scope estimates in line with our estimating software and policy conditions.
• Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required.
• Provide technical support to the claims team in respect of buildings damage.
• To liaise with Policyholders and suppliers via the portal and phone.
• To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.
• To undertake any individual or team task or activity reasonably requested and in line with the company values.
• Ensure the claim is progressed in a timely manner and moved to completion as quickly as possible.
  
  

Skills/Attributes Required

• Excellent verbal and written communication skills
• Good organisational skills
• Accuracy and attention to detail
• Tact and assertiveness when dealing with Supplier/Surveyor Network
• Ability to work well under pressure and meet deadlines
• PC literate with good administrative skills
• Ability to take on increased ownership and responsibility when necessary
  
  

Drive/motivation

• Helpfulness and a passion for customer service
• High energy levels
• Positive approach
• Team player
• Drive and enthusiasm for meeting targets
• Empathy and understanding
• Confidence & a professional attitude
  
  

Experience/knowledge

• At least 2 years experience within the home claims industry
  
  

In Return, We Can Offer You

Basic Salary £30,000-35,000 (DOE), as well as market leading benefits.

25 days Annual leave plus statutory holidays.

Rewards

• On-site gym
• Free on-site parking
• Free on-site breakfast bar
• Complimentary on-site snacks and soft drinks
• Discretionary performance related bonus
• Life insurance cover
• Enhanced company pension scheme
• Cycle to Work Scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year
• Support in your development and wellbeing, including an Employee Assistance Program (EAP)
• Eye test vouchers
• Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
• Social events
  
  

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.