Desktop Support Engineer

Who are Benefex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply?

• Impact: play a key role in supporting our 600 users and providing them with an exceptional IT support experience
• Autonomy: own your own tickets, work with users all over the world, onsite and remote
• Variety: work across a range of 1st and 2nd line support tickets - software, hardware, networks and infrastructure
• Progression: clear path of progression, team members have moved into apps support, programming and devops roles
• Team: work within a supportive and talented team who you can learn lots from
• Top 10 Employer, Sunday Times Best Places to Work Awards
• Work for a profitable, fast-growing market leader in the online reward and benefits space
  
  

Great benefits:

£25,000

Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.

25 days holiday plus your local bank holidays

Your birthday off

Two half day wellbeing days

Healthcare cash plan to cover the costs of day to day healthcare

Employee Assistance Plan 24/7 365 support

Income Protection (75%) and life assurance (4x salary)

Pension scheme

Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month!

Role Overview

As an IT Support Engineer you will support daily operations of a wide range of technology which supports all of our own employees. This role is the first line of support, to both in-person and remote users. You will be part of the Employee Technology team that provides technical assistance for the business and day-to-day IT issues. You will support and troubleshoot hardware equipment, including projectors, microphones, laptops and video conferencing. You will also support the cloud services our employees use and rely on, including Microsoft products. The IT Support must be proficient, organised, and passionate about learning new technologies and services. This is a busy role, which may involve occasional out of hours work to meet crucial deadlines or to support events.

• Please note that we are looking for people who are happy working four days a week in our Southampton office, as this role will focus on supporting users in the office.
  
  

Responsibilities

• Support different types of hardware:
• Desktops, laptops, and high-performance workstations
• Monitors, docking stations, and other peripherals
• Mobile phones, MiFi devices, printers, and projectors
• Support different types of software:
• Microsoft 365
• Atlassian Suite
• Zoom
• Record relevant information in the IT Service Desk system and the Asset Management system.
• Install, troubleshoot, and uninstall software.
• Support IT projects such as the rollout of new IT systems.
• Liaise with 3rd parties for repair and support of PCs and printers.
• Manage employee expectations
  
  

What are we looking for?

• Passion for technology, you are someone eager to learn and develop your technical skills
• Continuous improvement mindset, always looking for ways to improve how things work (and yourself)
• Excellent communication skills with a focus on providing an exceptional experience to our users
• Excellent organisation skills and ability to prioritise and work under pressure
• Able to work collaboratively and effectively in a team environment
• Ability to adapt quickly (and positively) to changing demands and priorities
• Good problems solving skills with an eye for detail
• Technical proficiency:
• A basic knowledge of PC hardware with experience of diagnosing problems
• Experience with Microsoft operating
• Experience with Microsoft Office Applications
• Experience in supporting users
  

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our Interview Process

Benefex understand the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

Initial informal call with the Talent team

Online tests in numeracy and logical reasoning

Interview with the hiring manager and a member of the team

Final interview with the Director

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.