Deskside Support Engineer

Job ID 2025-14431 Date posted 02/10/2025 Location Cambridge, United Kingdom Category IT

Job Overview

Could you work as part of a global team of dedicated engineers supporting Arm users?

As a Deskside Engineer within Arm you will work within a team focusing on end user experience of IT across all of our functions, from engineering to marketing. You will have the responsibility of ensuring that all of our users have the best possible IT user experience regardless of the operating system they work on or their technical ability. Supporting Linux, Windows and Mac, as well as mobile devices, striving to continually excel in everything you deliver.

The deskside engineering team is responsible for all support requests that cannot be fulfilled by our service desk or remote support teams, from new user device orientation to support of sophisticated desktop issues.

This is an office based role which includes covering our Cambridge Office Tech Hub on a rota basis.

Responsibilities

• Proactive and reactive support across the key geographic locations.
• You will represent the human face of technology to all office users in our key offices.
• Working as a team providing a global support function across all Arm offices and time zones.
• Supporting 7,000 users on Linux, Windows and Mac and operating systems.
• Accountable for the support of technology however and wherever it is used by the people you support!
  
  

Required Skills And Experience

• Ability to support all forms of technology from laptops to audio video and everything in between.
• Hands on technical experience of either Linux, Mac and Windows operating systems in an enterprise environment.
• Experience of supporting Office 365 across various operating systems.
• Ability to work to tight SLA's and KPI's while still ensuring you focus on end user experience. Establishing rapport with our users is important.
  
  

“Nice To Have” Skills And Experience

• Basic hardware fault diagnosis, resolution and setup helpful!
• Experience of front line, hands-on support in a technology organisation or similar enterprise.
• A passion to personalise and lead the outcomes and your own success
• Experience of consistent and concise communication across all levels of business and technology.
  
  

In Return

At Arm, we are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape extraordinary.

Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.