Delivery Operations Analyst

Individual Claims Assessor

Location: London

Remote

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here,we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:

Assessment of claims in line with the client claims philosophy and policy terms and conditions.

Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:

Obtain further information in relation to claims or potential claim enquiries

Explain claims requirements and decisions

Resolve appeals and complaints

Build and maintain relationships with intermediaries and service providers

Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.

Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.

Key Requirements

Recent experience of assessing claims for Life underwritten protection products

Excellent inter-personal and communication skills

Well-organised and ability to manage several tasks at the same time

Desire to deliver excellent customer service. A demonstrable ‘can-do’ attitude with the ability to pro-actively manage workload.