Delivery Operations Analyst

Accenture UK & Ireland


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
Individual Claims Assessor

Location: London

Remote

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here,we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:


  • Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
  • Assessment of claims in line with the client claims philosophy and policy terms and conditions.
  • Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
  • Obtain further information in relation to claims or potential claim enquiries
  • Explain claims requirements and decisions
  • Resolve appeals and complaints
  • Build and maintain relationships with intermediaries and service providers
  • Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.
  • Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.


  • Key Requirements


  • Recent experience of assessing claims for Life underwritten protection products
  • Excellent inter-personal and communication skills
  • Well-organised and ability to manage several tasks at the same time
  • Desire to deliver excellent customer service. A demonstrable ‘can-do’ attitude with the ability to pro-actively manage workload.
  • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Product Owner – Agri Domain

    Natobotics, Remote
    5 days ago
    Contract duration: 6 monthsLocation: Remote from the UKJOB DETAILSRole Title: Product Owner – Agri DomainMinimum years of experience: 10 yearsDetailed Job Description Managing the product backlog to ensure alignment with business goals and user needs and facilitating effective communication and decision-making between stakeholders. Overseeing the development and delivery of software solutions, continuously gathering feedback and monitoring performance to drive product...

    Transformational Coach Wanted for Leadership & Sales Excellence - Entirely Remote

    Infinite Potential Creation, Remote
    1 week ago
    Looking to Leverage Your Coaching, Leadership, or Business Development Skills in a High-Impact Career?We’re seeking driven professionals with proven experience in executive coaching, team leadership, sales management, entrepreneurship, or business development who are ready to step into a flexible, remote opportunity with uncapped earning potential. If you're passionate about personal growth, mentorship, and creating a global impact, this could be...

    Sales Development Representative

    Planful, Remote
    1 week ago
    About UsPlanful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including Bose, Boston Red Sox, Five...