Debt Adviser, Money & Pensions Service (MaPS)

Citizens Advice has an exciting opportunity for a debt adviser to join its debt advice team. The role will support clients living across the New Forest who are struggling to manage their debt and will be part of a team of advisers. This project, which is funded through the Money and Pensions Service (MaPS), has been created to meet the increased demand as people deal with the cost of living crisis with the objectives of improving their debt situation and their mental wellbeing.

We Are Looking For Candidates Who Are

• Passionate about helping people across the New Forest struggling with debt;
• A good listener, able to understand an individual’s needs and come up with solutions that will help them get to grips with their finances;
• A great communicator, full of empathy and able to work with people struggling with their current situation;
• A self-starter with a can-do attitude.
  
  

What’s In It For You

• Working in a supportive environment, you will receive all the training you require and continued support throughout the project;
• Achieving the realisation of tangible outcomes which will include assistance with managing debt, as well as maximisation of income and an increase in their mental wellbeing;
• A great sense of satisfaction, helping both individuals and your wider community.
  
  

As a successful candidate you are able to work a hybrid model of delivery – both in an office environment and some home-based working. You will be expected to provide advice through multiple channels including face to face, telephone and email.

The role is being offered on a full-time basis, working 37.5 hours per week. We will however consider part-time working as part of a job share, with a minimum requirement of 18 hours per week. If you require part-time working, please make this clear in your cover letter.

This role would suit an individual with a debt advice background, however we would also be keen to hear from candidates who have transferable skills and that would be willing to undergo training in debt advice. So if you think that this role sounds like something you would be passionate about we would love to hear from you.

Please visit the Citizens Advice New Forest website to view the full job description and to submit your CV and Cover Letter (which is a requirement of your application). Applicants will be considered on a rolling basis.