DCS Improver

Croydon - England - United Kingdom of Great Britain and Northern Ireland

Job Title: DCS Improver


Business Sector: Data Centre Solutions, Critical Environment


Location: Croydon


Please ensure to include your CV with your application to be considered for this role


Company Profile


CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of Job


The DCS Improver will work within the DCS Team, contributing to the control and implementation of deliverables against all allocated Customer Specific Service Level/KPI Agreements. This role is integral to the development and successful operation of the Managed Services function. The DCS Improver will collaborate with colleagues to develop and implement departmental strategies, objectives, and improvement processes.

Operational requirements necessitate team coverage 24 hours a day, 365 days per year, on a shift rota basis. The DCS Improver must be available to cover shift members when required.

The DCS Improver working pattern alternates on a weekly basis:

Week 1: Monday-Friday 08:00 - 17:00 (one-hour unpaid lunch break) 40-hour week

Week 2: Tuesday-Saturday 08:00 - 17.00 (one-hour unpaid lunch break) 40-hour week

Once the day shift training period has ended (minimum 3 months), the rota will change to a weekly alternating day and night shift pattern. These hours will be Tuesday-Friday 18:00 – 04:00

DCS Improvers will be based at the Croydon Data Centre but will be expected, at times, to travel and work at the Heathrow Data Centre and Slough Data Centres, if required, as part of the cross-familiarisation procedure employed at Morgan Stanley.

Travel expenses will be compensated when asked to attend sites outside your usual site.

The DCS Improver is responsible for assisting the DCS Shift Team, taking instructions from the DCS Shift Leaders and Techs. They will also be responsible for following a Personal Development Plan supplied initially by the DCS Manager on their site.

Undertake all CBRE and Morgan Stanley training programs, of which some will be off site.

Key Responsibilities

• Adhere to the rules and regulations as documented in the standards concerning Buildings and Communications rooms.
• Ensure all work completed is carried out to the standard expected by the client.
• Liaise closely with the customer and always promote a positive image of the company.
• Ensure that the CBRE DCS Manager is made aware of any issues within the team that may affect the ability to deliver the service against the agreed Service Level Agreements.
• Escalate any issues or concerns relating to the Data Halls, Colo sites, or work on site to the CBRE DCS Manager in a timely fashion.
• Ensure that your DCS Manager is made aware of any absence or lateness as per company process.
• Make sure all health and safety requirements are met and that any concerns or incidents are escalated to the DCS Manager. Document any accidents that occur.
• Ensure that the correct approved CBRE uniform is always worn and if additional items are required then notify your DCS Manager and Contract Support team.
• Make sure that annual leave is requested within the correct timeframes and as per company procedure.
• Make sure your timecards are completed no later than 9am every Friday and any overtime and expenses must be submitted via the relevant online portal and made available at the same time. Along with any receipts.
• Ensure that emails and job queues are checked on a regular basis and actioned where necessary within timeframes and per Morgan Stanley process.
• Ensure your toolbox talks are completed monthly.
• Ensure Change Requests, TCMs and e-permits are in place and have relevant approval prior to carrying out the associated task. Notify DCS Manager if any discrepancies arise.
• Keep the workshop area and all relevant storerooms clean and tidy and ensure that the relevant stock spreadsheets are up to date.
• Ensure that the Whitespace planning and or the Audit teams are advised of any hardware discrepancies you find within the data racks.
• Survey all Service Now requests upon receipt and ensure that they have sufficient infrastructure/cable management and cab specification installed is correct, notify your DCS Manager should any issues be found.
• Monitor all Service Now work requests and ensure that they are completed within agreed timescales, updating them as and when any progress has been made. Notify the DCS manager of any issues that may have arisen.
• Ensure that all requesters are informed of delays, or unavailability of equipment that may affect the job completion time.
• Monitor all site-specific tools associated to the Campus.
• Monitor site specific tools/programs such as E-permit/TCM/SCADA/BMS/Ignition.
• Hawki and Vigilant are currently the core tools for monitoring the electrical and environmental aspects of the data halls from an DCS perspective, you must ensure that all alarms are dealt with ASAP and that any problematic issues are escalated accordingly.
• Ensure that the telephone hotline is always monitored whilst on site and answered in a professional manner and check for any voicemails that have been left.
• Ensure that emails and job queues are checked on regular basis and actioned where necessary and completed within timeframes.
• Make sure that all plant and comms rooms are kept in a clean and tidy condition
  
  

EQUAL OPPORTUNITIES


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment