Customer Support Specialist

S10Home


Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
About Us:

S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients, management, and production.

Responsibilities:

  • Respond to inbound calls and emails from clients, providing excellent customer service.
  • Learn about our products to effectively assist customers and answer their inquiries.
  • Process orders and coordinate with the production team to ensure timely fulfillment.
  • Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
  • Prepare logistics for the delivery of products, coordinating with logistics partners.
  • Maintain clear and effective communication with clients, management, and production teams.


Qualifications:

  • Friendly and organized, with exceptional attention to detail.
  • Great communication skills, both written and verbal.
  • Experience working in customer support, preferably within the furniture or design industry.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Fluency in English and Russian is required; proficiency in French is a bonus.


Benefits:

  • Fully remote work, allowing you to work from the comfort of your own home.
  • An additional day off on your birthday to celebrate and enjoy.


If you are a motivated individual with a passion for providing excellent customer service and have experience in the furniture or design industry, we would love to hear from you. Join our team at S10Home and be a part of a luxury brand that values quality and customer satisfaction.

Job Title: Customer Support Specialist (B2C)

Company: S10Home, Luxury Furniture UK Brand

Location: Fully Remote

Language Requirements: English (French or German is a bonus)

Work Schedule: Monday to Friday

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