Customer Support Officer

Company Description

We are Skyborne, a leading Aviation Training Company. We are a growth business that has invested in a superb state of the art site and resources to deliver our vision of being the best at what we do. We are instrumental in our trainees’ journey to the flight deck.

Our Graduates are employed by the leading airlines in the business, with more big names in the pipeline. We have further plans to expand and increase our output. We set ourselves the highest standards, believe in professionalism and that work should be both satisfying and fun. We consider ourselves a people business and are a motivated bunch who take a pride in giving our trainees the best start to their fantastic careers in aviation. We employ a carefully selected team of professionals and have a training opportunity to join us at an exciting time.

Job Description

The role covers a range of tasks that demand attention to detail from administrative, reception duties through to taking a lead on the presentation and maintenance of the site to deliver the highest service to customers and colleagues.

Reporting to our Customer Support Manager we are looking for a well organised, positive and conscientious individual with a ‘Can Do ‘ attitude.

Ideally with similar customer facing experience, this role also demands the ability to enjoy and thrive on multi-tasking. Candidates also must have exceptional people skills as our customers and colleagues are discerning and you will be a key front facing element of our brand.

Duties Include:

• Day to day responsibility for leading new customers through the onboarding process including setting up customer’s accounts on our system, monitoring Trainee’s accounts prior to starting their training to ensure all relevant Certificates are in place
• Communicating the onboarding process at each stage sending the relevant emails to support this and dealing with all enquiries that may arise from this process.
• Ensuring stock levels are optimal to provide equipment for flight bags
• Monitor trainee and staff uniform orders - record, track and update uniform orders and uniform deliveries liaising with the uniform supplier when required
• Daily monitoring and responding to correspondence via email
• Communicating maintenance issues at Skyborne Accommodation and Flight Centre reported by trainees and staff to the Facilities Team. Monitoring progress, and communicate resolution back to trainees and staff as required
• Assisting with check-ins and check-outs of trainees at Skyborne Accommodation.
• Participating and assisting with event organisation to include induction days, open days, graduation events, airline visits, airline forums and university visits
• Offer administrative support to various teams within organisation as required
• Develop key relationships both internally and externally to ensure customer expectations are met and exceeded
  
  
  

Qualifications

• Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts, across all levels.
• Significant experience in a customer service/customer facing role
• Ability to concentrate and work in a fast-paced environment
• Strong Microsoft Office skills and experience
• Able to work independently and as part of a team
• Readily accepts changes and adjusts accordingly
• Be available to work on weekends when required
• Due to the travel requirements of the role, the successful applicant must hold a valid UK driving license
  
  
  

If you answered yes to all of the above, and can demonstrate experience of the responsibilities and tasks in the Job Description, then do apply so we can discuss this further.

Additional Information

Full Time - 40 hours, Monday - Friday 08.00-16.30.

Occasional weekend work

Salary £27,000 per annum (depending on experience)

We are committed to offering the most competitive benefits package, including:

• Generous pension scheme
• 33 days paid annual leave (inclusive of UK Public Holidays) based on 5-day working week
• Access to state-of-the-art training facilities and resources
• Opportunity to work with a dynamic and supportive team
• Private health care
  
  
  

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you.