Customer Support and Administration Assistant (Family Law Paralegal)

About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.

Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

About The Role

We are looking for a knowledgeable and empathetic Family Law Paralegal to join us as Customer Support and Administration Assistant who will provide outstanding service to our customers supporting the progress of their separation in a timely manner. You will provide guidance, ensure clarity, support and efficiency throughout the process.

In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values.

You will be required to work from our East Sheen office (SW14 8AE) Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).

Key Responsibilities

As a Customer Support and Administration Assistant, you will:

• Communicate clearly and empathetically with customers via phone, email, and chat to address their questions and concerns during their separation process with us. You will respond to queries in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards.
• Confidently answer general customer queries relating to the legal divorce process and financial remedy orders by consent.
• Draft divorce applications and review consent orders
• Process correspondence from HMCTS and liaise with the Courts and Tribunals Service Centre for updates on cases.
• Input customer data accurately and efficiently on our various platforms,
• Cover incoming/outgoing post and other administrative duties as and when required.
  
  

About You

• Previous experience as a family law paralegal, particularly in divorce and financial remedy proceedings in England and Wales,
• Previous experience in drafting financial remedy consent orders,
• High emotional intelligence and ability to support customers in emotional/stressful situations,
• Ability to work in a tech-driven, customer-focused environment,
• Exceptional level of accuracy and attention to detail,
• Strong communication skills and confidence to speak to our customers and ability to adjust to their communication style to direct them and answer queries,
• Fluency in English,
• Ability to work autonomously and take accountability for your workload,
• Strong organisational skills and ability to check details to ensure accuracy and efficiency,
• Ability to plan and manage your own workload efficiently,
• Proactivity and flexibility – our team members work efficiently and support each other,
• Right to work in the UK.
  
  

Compensation, Perks & Benefits

• Basic salary of £28,000 to £30,000 per annum depending on skills and experience,
• Private healthcare insurance,
• Group life assurance,
• Employee assistance programme,
• Pension scheme (after three months of employment),
• 28 days holiday plus bank holidays per annum,
• Cycle to work scheme,
• Company laptop.
  
  

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.