Customer Support Advisor
Housing Diversity Network
Date: 3 weeks ago
City: Newbury
Contract type: Full time

Job Title
Customer Support Advisor
Organisation
SNG
Job Description
We have an opportunity for a Customer Support Advisor to join our team in Newbury.
This is a full time fixed term role until August 2026 with a mix of home and office working.
The starting salary is £26,000 - £28,000 depending on experience.
The Role
As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What We Are Looking For
As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some Of Our Benefits Include
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Support Advisor
Organisation
SNG
Job Description
We have an opportunity for a Customer Support Advisor to join our team in Newbury.
This is a full time fixed term role until August 2026 with a mix of home and office working.
The starting salary is £26,000 - £28,000 depending on experience.
The Role
As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.
This is a varied and busy role where you will be delivering the best possible outcome for our customers.
What We Are Looking For
- Strong administration skills
- Great customer service and the ability to actively listen
- We need you to have good computer skills as we use multiple systems
- The ability to turn a problem in to a solution
- Empathy and a passion for helping people
- The ability to connect and communicate with colleagues across the business
As a member of the Customer Management Centre Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some Of Our Benefits Include
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme
- A range of wellbeing discounts including Gym Memberships
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Estimating Manager
Mace,
Newbury
17 hours ago
Description - ExternalAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.Within our consult business, we harness our unique combination of leading-edge practical expertise and project...

VodafoneThree - Legal Counsel, Consumer
Vodafone,
Newbury
1 week ago
Location: Newbury or London + HybridSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week – Monday to FridayHybridWe believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources...

Sr Manager, RAQA
Stryker,
Newbury
3 weeks ago
Sr Manager, RAQA (Hybrid)Position SummaryApplies expert knowledge and understanding of the RA / QA / PMS frameworks,legislative requirements, processes and procedures in the EMEA distributionorganisation. Direct and contribute to initiatives within the organization with groupsengaged in the development of good regulatory practice and policy.Key Activities & Accountabilities Customised according to RA / QA / PMS pillars and country specific responsibilities....
