Customer Success Manager (UK) (Remote)
AuditBoard
Date: 19 hours ago
City: Remote
Contract type: Full time
Remote

Who We Are
Having surpassed $250M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!
Why This Role is Exciting
As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.
Key Responsibilities
Having surpassed $250M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.
At AuditBoard we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!
Why This Role is Exciting
As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our client's success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. This is a fantastic opportunity to contribute to the growth of a thriving company and make a real impact in the lives of our clients.
Key Responsibilities
- Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
- Product Knowledge: Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
- Issue Resolution: Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
- Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
- Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
- Retention & Expansion:
- Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
- Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.
- 3+ years of experience in audit, risk management, compliance, and/or management consulting
- Proven experience in GRC (Governance, Risk, and Compliance), including implementing, managing, or optimizing GRC frameworks, processes, or tools to meet organizational compliance and security objectives.
- 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
- Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
- Possess the ability to interface with C-level executives to drive program strategy and ROI
- Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
- Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
- Demonstrated fluency in English and German, with written and verbal communication skills in both languages. The ideal candidate should be able to effectively handle business correspondence, conduct meetings, and create documentation in both English and German. Knowledge of French would be an advantageous addition, providing added value to our international team (a plus).
- Customer Obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
- Win, Together: Drive to be the best while supporting each other’s success
- Gritty Resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
- Personal Improvement: Stay eager to share insights, seek feedback, and continuously learn
- Constant Innovation: Challenge the status quo and drive improvements
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
- perks may vary based on eligibility/location
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Linux Support Engineer
Canonical,
Remote
2 days ago
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company...

Senior Software Engineer Frontend
Native Instruments,
Remote
2 days ago
About UsFor over 25 years, Native Instruments has been at the forefront of sonic innovation. Guided by our mission to inspire and enable creators to express themselves, we develop integrated audio hardware and software solutions for musicians, producers, engineers, and DJs of all genres and levels of experience.Native Instruments embraces diversity and a respect for all people. We are proud...

Paid Media Freelancer (London)
ROLI,
Remote
1 week ago
ROLI is looking for a Paid Media Executive to join our growing team and help build and optimise our Paid Social Media Campaigns. This is a freelance role, offering flexibility and the opportunity to work in the exciting world of music tech, an industry that blends creativity and innovation to shape the future of sound.About UsROLI's mission is to enable...
