Customer Success Engineer, Email Security

Why Join Us?

We are looking for an experienced Customer Success Manager to join our Email Security Team!

As a Customer Success Manager, you will serve as a trusted advisor on Check Point Harmony Email & Collaboration (HEC), guiding customers to protect their organizations from phishing, malware, data loss, and other threats. You’ll use your technical skills to develop and maintain strong relationships with key stakeholders, ensuring high customer satisfaction and long-term retention, while helping customers get the most value from our platform.

Key Responsibilities

• Plan and execute the post-sale onboarding process to move the HEC platform to production and provide initial training
• Assist and guide customers through the ongoing deployment and adoption of HEC products and services
• Collaborate with Support and Product teams to troubleshoot and resolve technical issues.
• Create and contribute to knowledge base articles, best practices, and user guides
• Lead crisis and incident response by working with account teams, technical support, operations, and engineering to ensure timely resolution, while communicating effectively with customers
• Collaborate with Marketing and Sales to measure customer satisfaction and collect actionable feedback
• Build and maintain strong relationships with key customer decision makers to drive retention and long-term satisfaction
• Partner with Product, Engineering, and Support teams on field priorities and product roadmap, serving as the internal advocate for customers
  
  

Qualifications

• Strong understanding of email security concepts(Phishing, Malware, Spam, DLP, etc)
• Experience administering Office 365 and G-Suite email environments - strong advantage.
• Solid understanding of core protocols and standards, including HTTP/S, SMTP, DNS, DMARC, SPF, DKIM, etc.
• Background and previous experience in email security solutions – strong advantage
• Strong technical presentation and communication skills, both verbal and written
• Proven experience working directly with customers in a technical capacity
• Ability to work independently in a fast-paced, high-velocity environment
• Energetic, fast learner, hardworking, positive, and team-oriented, while also being organized and consistent
  
  

It Would Be Great If You Also Have

• CISSP or other cybersecurity certification
• Professional proficiency in multiple languages – a big advantage
• Degree in Computer Science, Electrical Engineering, or equivalent
• A strong team player spirit
• A passion for continuous learning and growth
  
  

We're dedicated to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.