Customer Success Agent

About The Job

Flatpay is one of the fastest-growing startups in Europe, and we’re on a mission to make payment services simpler and more transparent for small businesses, by providing high-tech payment terminals. After expanding rapidly in Denmark, Finland, Germany, Italy, and France, we’re now bringing Flatpay to the UK.

We’re building a team of people who genuinely care about helping customers succeed. If you’re proactive, detail-oriented, and want to be part of a scale-up with strong momentum, this role is for you.

What You'll Do

• Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience
• Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help
• Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted
• Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve
• Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services
• Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions

Who You Are

• Previous experience in customer service or a similar role
• Fluent English speaker with clear and confident communication skills
• Able to work full-time from our office in White City in London (no remote work)
• Able to work normal working-hours (40 hours / week)
• Great problem-solving ability and a proactive approach
• Strong attention to detail and ability to document your work accurately
• Comfortable working both independently and with a team
• Positive mindset and strong focus on customer satisfaction
• Bonus: experience in the payments or fintech sector

Why Flatpay?

At Flatpay, we offer a flexible and fast-moving work environment where initiative is valued, and growth is part of the journey. You’ll join a team that’s international, ambitious, and focused on building something meaningful for business owners across Europe.

Additionally, you’ll have great opportunities for personal and professional development through dedicated training and workshops tailored to help you grow your skills and advance your career.

If you’re ready to be a part of this exciting journey, we would love to hear from you today!

Please submit your resume and we’ll get in touch with you.

About Us

Welcome to Flatpay!

Flatpay is not just another payment solution; we are dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.

Flatpay is more than just work. We believe in fostering a vibrant and fun work culture where our ambitious colleagues can thrive. Our goal? To create the next unicorn straight out of Denmark. As part of our team, you will be one of +900 passionate colleagues dedicated to making a difference in the financial world.

What sets Flatpay apart is our dedication. We continuously strive to stay ahead of the curve, adapting our solutions to meet our client's evolving needs.

Let's shape the future of 7 million European merchants together!