Customer Services Coordinator

Aliaxis: We make life flow

What does that mean? If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café… In fact, we rely on fluids everywhere and every day. That’s why Aliaxis are here to help create the safest, most effective, and reliable solutions for sustainable fluid management.

The Opportunity/Role

We have an exciting new opportunity for a Customer Service Co-ordinator to join our operations here in Huntingdon. Reporting to the Customer Services Manager ,you will be responsible to provide a dedicated first point of contact for our customers, facilitating a high standard of customer service, in line with customer and Aliaxis expectations, through the building, developing and balancing of excellent working and commercially effective relationships with customers, and managing the sales order process from receipt to delivery.

Main Responsibilities Will Include

• To develop, manage and influence existing customer relationships, through aligning customer and the Company’s expectations, ensuring we both consistently provide a high level of service and achieve customer satisfaction, thereby contributing to the Company Sales budget and the Company Plan.
• Act as the customer’s representative within the Company by managing and influencing internal relationships with all other Departments, to ensure we both consistently maximise opportunities with, and meet commitments to, our customers.
• Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues.
• Manage the sales order process from enquiry through to order and delivery – including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison – and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits.
• Secure sales and opportunities for the company, within the Company’s pricing policy guidelines/ customer terms to contribute to the Company Plan and Sales Budget.
• Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.
• Promote, support, sponsor and participate in Company service initiatives.
  
  

Requirements

• Customer service experience, preferably within Manufacturing or B2B environment.
• Logistics, Supply Chain or Operations management knowledge.
• Able to communicate clearly and professionally – both verbally and written.
• Ability to identify and resolve customer issues efficiently and effectively.
• Ability to build internal relationships in a team environment.
• Ability to manage multiple tasks and prioritize workload in a fast paced environment.
• Ability to thrive on pressure, self-manage all day-to-day activity and push procedure boundary to achieve success.
• Ability to help facilitate change and identifies areas for improvement.
• Commercial ability – able to create and secure sales whilst maximising added-value.
• Proficient MS Office skills and experience of ERP- ideally Dynamics AX12.
  
  

Benefits

33 days holiday (inc bank holidays) & holiday purchase scheme

Life Assurance 6x annual salary

Critical illness cover

Health and Dental Cash Plans

Pension contribution up to 10%

Enhanced parental leave

Great discounts on local retailers and restaurants

Fantastic Health & Wellbeing package including an Employee Assistance

Programme and access to My Strength

Cycle to work scheme

Plus many more

Equal Opportunity Employer

Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.

For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.