Customer Services Administrator

We are Ultra Precision Control Systems

Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles.

We also offer innovative products optimised to support the unique challenges of the dismounted soldier. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Ultra Precision Control Systems (PCS) are looking for a Customer Service Administrator to provide support to the Customer Services Department. As a key member of the Customer Services team, you will be responsible for the processing of customer orders as well as the shipment of product from Ultra.

You will ensure that customer data is entered in an accurate and timely manner, whilst understanding and working towards the goals of the business.

This is a part time role.

Key Responsibilities:

• To process customer orders onto the MRP system ensuring all data is accurate and processed in a timely manner.
• To understand and interpret the customers’ requirements, including shipping processes, quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
• To issue order acknowledgements to the customer which accurately reflect the Company’s conditions of acceptance and delivery schedules.
• To handle customer order enquiries in a responsive and professional manner.
• To pro-actively inform the customer / project manager of any changes during the scheduled production process that may impact upon the agreed delivery schedules.
• To assist in the expediting of information to ensure that the customers’ requirements are met.
• To produce the required release and despatch paperwork, ensuring that these reflect the customers’ requirements as stated on the original order.
• Liaison with third party packing company on site, to ensure all customer shipments are moving through the business in a timely manner.
• To compile and issue regular order status reports, as agreed with customers internally and externally.
• To carry out any other duties as may be reasonably requested.
  
  

Required Skills & Experience:

• Experience in a customer service role
• Experience working within an administrative based role or environment, providing high quality service and support
• Excellent customer interface skills
• Committed to customer satisfaction
• Well organised, confident and professional
• Proficient with Microsoft products (Word, Excel, PowerPoint & Databases)
  
  

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self.

We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers.

We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.