Customer Service Specialist
AO
Date: 3 weeks ago
City: Crewe
Contract type: Part time
Job Overview
About The Role
Shift Pattern: 20 hours per week working 5 out of 7 days.
Contract type: Part time and permanent contract
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You
We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.
Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page;
About The Role
Shift Pattern: 20 hours per week working 5 out of 7 days.
Contract type: Part time and permanent contract
Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.
Here's What You Can Expect To Be Doing
You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.
A Few Things About You
We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.
Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.
Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.
We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.
A Bit About Us
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.
Our Benefits
We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO benefits page;
- 33 days holiday (including bank holidays) pro rata
- Chance to win free tickets ever month at the AO arena
- Subsidised gym membership
- At least 5% pension contribution
- Simply health cover with standard package but options to upgrade
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accounts Payable Clerk
The Compleat Food Group,
Crewe
1 week ago
Join Our Finance Team at The Compleat Food Group!We are thrilled to announce a fantastic opportunity for an experienced Accounts Payable Clerk to become a valued member of our outstanding Finance team based in Crewe. With our business experiencing significant growth, this role is crucial in ensuring our financial operations run smoothly and efficiently.Based within our Central Finance function in...
BANK Phlebotomist
University Hospitals of North Midlands NHS Trust,
Crewe
2 weeks ago
Division: NMCPS - North Midlands and Cheshire Pathology Services Job Title: BANK ONLY - Phlebotomist Band: 2BASE SITE: Leighton Hospital, Crewe Hours: Bank only WTE: 0.01Our Contractual Requirements Cover a 7-day Rota.(EARLY MORNINGS, EVENINGS, WEEKENDS AND BANK HOLIDAYS ) Cheshire Phlebotomy Services - 7 day working pattern Monday-SundayEARLY MORINING STARTS 08.00Ward cover start time 07:30EVENINGS 14.00-20.00.WEEKENDS AND BANK HOLIDAY COVER:...
Customer Service Advisor
Radius,
Crewe
2 weeks ago
Company DescriptionWe are Radius - a leader in sustainable mobility, connectivity, and technology solutions. Our mission is to help our customers navigate through the energy transition and take advantage of the rapid technological fleet and connectivity evolutions that are taking place in their businesses.Radius was born on the 8th of January 1990 as a fuel card business called UK Fuels,...
