Customer Service Specialist

AO


Date: 1 day ago
City: Crewe
Contract type: Part time
Job Overview

About The Role

Shift Pattern: 20 hours per week working 5 out of 7 days.

Contract type: Part time and permanent contract

Making customers happy is at the heart of everything we do. As a Client Support Advisor at AO you will be the main point of contact for all customer issues and enquiries. We treat every customer like our gran, and we’ll trust you to do the right thing. With support from the whole team around you including wider departments you will have the tools you need to provide the best customer service possible.

Here's What You Can Expect To Be Doing

You will be focussed on providing excellent customer service by answering all customer calls and provide a positive outcome on all queries making decisions your mum would be proud of, along with day-to-day queries and solving each problem with a smile. As a great listener, you’ll quickly build connections, and take a personal approach to all calls. Doing a mix of Inbound calls and Outbound calls making sure our customers deliveries fall in line with lead times, our postcode matrix and survey requirements to ensure each delivery is set up for success.

A Few Things About You

We are looking for someone who really cares about the service that we deliver to our customers, being driven to achieve set KPI’s while remaining customer focused.

Although a contact centre background is not essential for this role, You will need to have a clear understanding of what makes great customer service and have some customer service skills.

Having the ability to listen and understand customers, having strong communication skills is essential with a can-do attitude.

We know we work better when were together, so all our AOer’s come into the office across all 7 days. We collaborate more easily, have continual conversations were more creative, give better support and all this makes us more motivated and even better at what we do.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

We have designed out benefits to cover everything from big moments to little help. As well as the essentials, like pensions and holidays, we’ve got out little own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO benefits page;

  • 33 days holiday (including bank holidays) pro rata
  • Chance to win free tickets ever month at the AO arena
  • Subsidised gym membership
  • At least 5% pension contribution
  • Simply health cover with standard package but options to upgrade

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Trainee Bridge Inspector

Up and Under, Crewe
1 day ago
The VacancyUp and Under Ltd, a member of RSK Group, are an engineering consultancy, undertaking inspections and surveys of various buildings, bridges and other structures within the transportation, utilities and building sectors. We now have unique opportunities for a Trainee Bridge Inspector within our team in Crewe, Cheshire.Full training will be provided to enable you to undertake inspections, surveys and...

Technical Manager – Instrument Panel and Centre Console

Bertrandt Group, Crewe
1 week ago
Workplace: CW1 2EW, CreweApply online!What to expect:Bertrandt is an independent and international development service provider with long years of automotive expertise. With cross-industry know-how and a holistic understanding of systems and products, we create technological solutions at any stage of the product development process. We deal with a focus on hot topics such as digitalization, e-mobility and autonomous systems, mainly...

Commercial Analyst (Graduate)

Radius, Crewe
2 weeks ago
Company DescriptionTo provide financial, commercial and analytical support across all areas of the Radius Vehicle Solutions division, including the development of performance reporting, designed to provide key stakeholders with appropriate insight to make informed business decisions.Job DescriptionTypical work responsibilities include:Delivery of regular reporting to agreed timescalesDevelopment of existing reporting and KPI suite to assist the management team with decision makingPerform...