Customer Service Representative

Who We Are

IPL is a global leading sustainable packaging solutions provider that manufactures specialty rigid packaging products used in the food, consumer, agricultural, logistics and environmental markets. Sustainability is essential to the long-term success of our business.

As a packaging company that develops plastic-based solutions for our customers, it is imperative that we meet the customer needs while being mindful of our operational impacts and the need to preserve our planet. We are committed to running our business responsibly and in ways that drive environmental, social and economic value for our stakeholders, including shareholders, customers, employees and local communities.

Read more about our story at: www.iplglobal.com

The role

The Opportunity

• Liaise with planning for production dates
• Advise warehouse of collections/deliveries and which products are to be loaded
• Work with QC to resolve any quality issues
• Progress tool repairs with the tool room
• Liaise with transport providers to book delivery vehicles
  
  

Overview Of Key Duties

• To accept and accurately process customer’s purchase orders
• To confirm delivery dates based on agreed manufacturing/Sales lead times
• To liaise with planning and production to ensure parts are made on time
• To confirm to customers if manufacturing dates need to change
• To work closely with the sales team to ensure continuity with customers
• To receive enquiries, queries and complaints in a professional manner
• To oversee and progress enquiries, queries and complaints updating customers where necessary and ensuring that they are aware of any resolution
• To liaise with Purchasing for label and stock requirements
• Liaising and assisting the QC department in the resolution of any 8Ds
• Communicating with warehouse personnel to ensure the correct products are loaded onto collection/delivery vehicles
• Corresponding with transport companies to arrange deliveries
• Raising packing slips / picks on SNAP
• Filing of customer’s orders
• Assisting the Customer Service Manager with reports as required
• To attend weekly product knowledge training sessions
• Promote and adhere to all IPL policies and procedures and actively promote IPL wherever possible
• Responsible for own health and safety and that of your colleagues and others on IPL premises.
• Carry out tasks broadly similar to those in this job description.
• Conduct yourself in a professional manner at all times acting with integrity and honesty
  
  

If you have the above experience and are looking for a role where you can make a real difference, apply today to find out more!