Customer Service Manager
ACS Executive Search & Coaching
Date: 2 weeks ago
City: Horsham
Contract type: Full time
Job vacancy - Customer Service Manager
Position: Customer Service Manager
Reference: AMacs1628
Location: Horsham
Salary: Dependent on experience
GO BACK
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.
The ideal candidate would have;
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.
Reference ID
ACS Services
Position: Customer Service Manager
Reference: AMacs1628
Location: Horsham
Salary: Dependent on experience
GO BACK
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.
The ideal candidate would have;
- Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery.
- Strong focus on performance and accuracy, able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs.
- Passionate about developing people, especially in professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively.
- Confident in driving efficiency through technology, including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience.
- Proactive, analytical, and highly communicative, with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership.
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.
Reference ID
ACS Services
- Recruitment
- Consultancy
- Jobs
- Your Account
- Sign Up
- About us
- Contact us
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Procurement & Contracts Officer
Housing Diversity Network,
Horsham
1 week ago
Job TitleProcurement & Contracts OfficerOrganisationSaxon WealdJob DescriptionProcurement & Contracts Officer37 Hours Per WeekCirca £35,000 per annumWe are looking for an experienced, professionally qualified, Procurement & Contracts Officer to join us in a newly created, standalone role. You will be responsible for co-ordinating the procurement and contract administration function across the business, ensuring compliance with legislation, policies and procedures.Working collaboratively with...
Dental Nurse
PortmanDentex,
Horsham
2 weeks ago
Horsham , gbPart-timea day agoJob DescriptionIf you're a patient-focused Dental Nurse looking for a rewarding role in a friendly and professional environment, look no further than our Portman Smile Clinic in Horsham.Located in the heart of Horsham Town Centre, our Portman Smile Clinic is a 4-surgery practice providing orthodontic care to both private and NHS patients. We provide clinical excellence...
Executive Search Consultant
Barrington James,
Horsham
4 weeks ago
IntroductionThe global life sciences industry continues to lead innovation, driving transformational change through groundbreaking therapies and leadership. At Barrington James, we evolve alongside this dynamic sector. With over 160 specialist consultants worldwide, including our expanding Horsham office, we are uniquely positioned to partner with large enterprise clients to identify and secure top-tier executive talent.Our Executive Search practice focuses on purely...
