Customer Service Manager
ACS Executive Search & Coaching
Date: 8 hours ago
City: Horsham
Contract type: Full time
Job vacancy - Customer Service Manager
Position: Customer Service Manager
Reference: AMacs1628
Location: Horsham
Salary: Dependent on experience
GO BACK
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.
The ideal candidate would have;
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.
Reference ID
ACS Services
Position: Customer Service Manager
Reference: AMacs1628
Location: Horsham
Salary: Dependent on experience
GO BACK
We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance.
The ideal candidate would have;
- Proven leadership in customer service or service desk environments, with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery.
- Strong focus on performance and accuracy, able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs.
- Passionate about developing people, especially in professional communication-skilled at training junior staff to handle diverse customer interactions confidently and effectively.
- Confident in driving efficiency through technology, including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience.
- Proactive, analytical, and highly communicative, with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership.
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.
Reference ID
ACS Services
- Recruitment
- Consultancy
- Jobs
- Your Account
- Sign Up
- About us
- Contact us
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Nursery Room Leader
Busy Bees Nurseries,
Horsham
5 days ago
Join Our Team at Busy Bees - Leading Nursery Group in the UKAs a Room Leader at Busy Bees, you will oversee multiple rooms and ensure that educational strategies are seamlessly integrated across the centre. This is a leadership role where you will inspire your team to achieve the highest standards of care and learning.About UsBusy Bees is the UK's...
General Dentist
PortmanDentex,
Horsham
1 week ago
Horsham , gbPart-time3 months agoJob DescriptionIf you’re a General Dentist looking to work with a supportive practice team in the Horsham area, we have a new opportunity to join us in a private only capacity at our The Causeway Dental PracticeAbout The Role And PracticeThe Causeway Dental Practice is a well-established, practice in the heart of Horsham with an excellent...
Area Veterinary Surgeon
Medivet,
Horsham
2 weeks ago
Due to continued growth and expansion, Medivet Region 13, are seeking a dedicated and well-rounded Veterinary Surgeon to join our dynamic team within the region, covering Faygate and surrounding practices.This is a regional/area role designed to support a cluster of practices by providing consistent, high-quality veterinary care across multiple sites. You’ll work on pre-planned, structured shift patterns, allowing you to...
