Customer Service Handler

Application Deadline: 19 December 2025

Department: [SBL] FNOL

Location: Newcastle

Compensation: £24,330 / year

Description

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

What you’ll be doing
As a Claims Handler in our First Notification of Loss (FNOL) role, you will be the first point of contact for our customers, assisting them in the initial stages of their claims journey. You will be responsible for gathering and recording all required information, ensuring that the initial claims data is accurately collated to facilitate a smooth and efficient claims process. You will provide excellent service to our customers throughout the process, offering support and guidance as needed.

Training
Excellent training is provided! Your corporate induction will be completed in the first 8 days followed by a 10-week training programme which is all completed onsite. This will help you understand the role, give you the best start and tools for your career. You’ll have the opportunity to move to hybrid working once you are competent in the role.

What you'll be responsible for:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer through the initial claims process
• Supporting colleagues by providing assistance and sharing knowledge
• Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)
  
  
  

What you'll need:

• A passion for delivering an excellent customer service experience and finding the best outcome for our customers
• To be proficient in technology, particularly Microsoft Office. You will frequently multitask and use multiple systems simultaneously to perform your responsibilities effectively.
• Strong written and verbal communication skills along with effective listening and empathy
• Strong attention to detail
• To be able to make decisions based on the information presented
• To be a team player
  
  
  

Our Benefits

• Hybrid working – 2 days in the office and 3 days working from home
• 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
• Discretionary annual bonus
• Pension scheme – 5% employee, 6% employer
• Flexible working – we will always consider applications for those who require less than the advertised hours
• Flexi-time
• Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
• Electric vehicle – salary sacrifice scheme
• 100’s of exclusive retailer discounts
• Professional wellbeing, health & fitness app - Wrkit
• Enhanced parental leave, including time off for IVF appointments
• Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
• Life Assurance - 4 times your salary
• 25% Car Insurance Discount
• 20% Travel Insurance Discount
• Cycle to Work Scheme
• Employee Referral Scheme
• Community support day