Customer Service Executive - Vehicle Orders Team

Are you looking for a fast paced role at one of the UK's leading vehicle leasing companies?

Keen to join an organisation that really invests in your development?

Like the idea of hybrid working to suit your work/life balance?

If your answer is 'yes' to all of these, keep reading.

***Please note this role will see you based 2 days per week from our office in Newbury and the remaining 3 days working from home***

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

You'll be joining our Vehicle Ordering Team who are responsible for ensuring that quotes for new vehicles are valid, up to date and have the necessary approval required to order. You'll be working on orders from drivers of company car vehicles and LCV's where no one day is the same as you'll have the variety of different companies, manufacturers and models in your daily workload. This is a role which will have a small element of telephone work involved but is mainly email correspondence with customers.

Some Of Your Key Duties Will Include

• Processing new vehicle orders for company car and LCV users
• Managing a portfolio of new orders, keeping on top of the status and outstanding actions on each
• Liaising with customers and internal Novuna teams to resolve queries and obtain information as required
  
  

What are we looking for?

To be considered for this role you'll be someone who enjoys multi tasking and able to work quickly, yet accurately, to get orders processed in a timely manner. You'll be a real people person, interacting well with both customers and colleagues alike.

Also, We're Looking For The Following

• A good level of computer literacy
• Experience of working in a fast paced environment
• Great attention to detail
• An outgoing personality with a laser focus to get the task done
  
  

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary our offer to you includes:

• Flexible hybrid working - 2 days a week from our office in Newbury (free onsite parking available)
• An annual bonus scheme of up to 13% of your salary
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Up to 10% employer pension contribution
• Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
  
  

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.