Customer Service Coordinator

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Do you have a passion for delivering excellent customer service and working in a team environment? Every day we support and work closely with our staff and customers and in this role you will be the first point of contact for our home patients. We believe the right person for this role would possess excellent customer service skills, good attention to detail, and loves working in a team environment.

Permanent full-time role

Monday to Friday between 08:00-16:00 & Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00 (on Rotating shifts)

Essential Duties And Responsibilities

• To manage the processing of customer orders for home patients
• To manage customer queries and complaints ensuring a win win solution for Baxter and the customer
• To create lateral relationships with other departments to support product distribution
• To enhance the reputation of customer services and positively promote the image of Baxter
• To contribute to the evolution of the department by providing feedback and taking action to improve
• To positively contribute to the delivery of service excellence to Baxter’s customers and patients
  
  

Qualifications

• GCSE Level standard
• Strong IT skills
• Organized
• Ability to prioritize workload in a very busy environment
• Tenacious
• Strong decision making skills
• Strong attention to detail/accuracy
• Good team player
• Professional telephone manner
• Proactive and reactive nature
• Siebel experience preferred
• Flawless customer service skills
• Can do attitude, willing and positive manner
  
  

What are some of the benefits of working at Vantive

• Excellent salary, plus a competitive benefits package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce
  
  

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Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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