Customer Service Assistant - Christmas Temp
Mitie Cleaning & Hygiene Services
Date: 3 weeks ago
City: Basingstoke
Contract type: Full time
Better places, thriving communities.
Job Overview
Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.
Main Duties
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Why not share your experience with others about life at Mitie?
Job Overview
Mitie has a great opportunity for a Customer Service Assistant to join the Total Security Management Team; the Customer Service Assistant will be based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager.
Main Duties
- Champion customer service by providing high quality information and assistance, including town centre information as required
- Assist in the day to day operation of the Information Desk, ensuring that excellent standards of customer service and care are given at all times
- Highlight any common issues being experienced by customers
- To ensure all customer requests are dealt with efficiently and effectively
- To promote and sell Festival Place Shopping Centre gift cards
- To promote use of the Shopping Centre Hozah Car Park and provide assistance for customer Autopay sign ups
- To assist customers with directions and retailer information, including special offers
- Assist the Marketing and Duty Teams with special events and promotions as required
- Deliver customer feedback and response to the Operations Manager
- A strong knowledge of the Festival Place Shopping Centre
- Excellent energy and enthusiasm
- Ability to engage with customers and use initiative
- Provide suitable alternative if you can not deliver what the customer is asking of you
- To communicate with your colleagues by radio in a calm and precise manner
- Clear understanding of Health & Safety practices
- Customer focused with the ability to build positive relationships
- Clear, strong and confident communication skills
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
- Apply Now
Why not share your experience with others about life at Mitie?
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