Customer Service and Sales Support
Gallagher Security
Date: 2 weeks ago
City: Warwick
Contract type: Full time
About Gallagher
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates. We’re painting the future of what’s possible. Come join us.
The Opportunity
Bring your passion for customer service, organisation, and attention to detail to Gallagher as our new Customer Service and Sales Support member. Based in Warwick, this dynamic and varied role sits within our Operations team, supporting UK and European Channel Partners throughout the full order and delivery lifecycle.
You’ll play a vital role in ensuring a premium experience for our customers, from order placement through to delivery – with proactive updates, accurate documentation, and a friendly, solutions-focused approach. You’ll also support key commercial and operational functions and contribute to the ongoing improvement of our systems and service delivery.
Your Role At a Glance
We’re looking for a customer-focused team player who thrives in a fast-paced environment. You’ll be highly organised, detail-oriented, and confident communicating with internal and external stakeholders. If you're a lateral thinker who loves solving problems and making things run smoothly, you'll feel right at home here.
What You’ll Bring
At Gallagher, we foster a supportive and family-friendly work environment where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees.
This role is based in our Warwick, UK office, where you'll be part of a close-knit and high-performing team.
We Offer
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports to over 160 countries, we’re proud to be unlocking globally focused career paths for New Zealand based candidates. We’re painting the future of what’s possible. Come join us.
The Opportunity
Bring your passion for customer service, organisation, and attention to detail to Gallagher as our new Customer Service and Sales Support member. Based in Warwick, this dynamic and varied role sits within our Operations team, supporting UK and European Channel Partners throughout the full order and delivery lifecycle.
You’ll play a vital role in ensuring a premium experience for our customers, from order placement through to delivery – with proactive updates, accurate documentation, and a friendly, solutions-focused approach. You’ll also support key commercial and operational functions and contribute to the ongoing improvement of our systems and service delivery.
Your Role At a Glance
- End-to-end coordination of sales orders and quotations across the UK and Europe.
- Maintain clear and proactive communication with customers on order status and delivery timelines.
- Collaborate with commercial, operations, and warehouse teams to ensure timely and accurate fulfilment.
- Prepare export documentation, invoicing, and credit notes as required.
- Own and resolve customer enquiries during the ticketing process, ensuring a smooth experience.
- Support licence renewals and assist with software maintenance contract follow-ups.
- Help drive continuous improvement in processes and systems such as SAP ERP and CRM.
- Provide day-to-day support to our field sales and technical teams across the UK and Europe.
We’re looking for a customer-focused team player who thrives in a fast-paced environment. You’ll be highly organised, detail-oriented, and confident communicating with internal and external stakeholders. If you're a lateral thinker who loves solving problems and making things run smoothly, you'll feel right at home here.
What You’ll Bring
- 2+ years of order processing or customer support experience.
- Strong organisational and communication skills.
- Familiarity with SAP R/3 or a similar ERP system.
- A high level of accuracy and attention to detail.
- A passion for delivering exceptional service.
- Collaborative spirit with a proactive and positive attitude.
- Experience with export documentation (desirable).
- Knowledge of CRM platforms such as SAP CRM or Salesforce (desirable).
- Experience with software licensing, ticketing systems, or service desk processes (desirable).
- A second European language (desirable).
- Experience working with complex or high-end products (desirable).
At Gallagher, we foster a supportive and family-friendly work environment where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees.
This role is based in our Warwick, UK office, where you'll be part of a close-knit and high-performing team.
We Offer
- Competitive salary and bonus opportunities.
- Strong team spirit – enjoy social activities, team-building events, and team lunches throughout the year.
- A sustainability programme – get involved in volunteering with our supported charities and make a difference.
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