Customer Service Agent - Hybrid Working Roles

Role Responsibility

Customer Service Agent - Hybrid Roles

Join our dynamic team and make a real difference! We're looking for motivated individuals to join us in a hybrid role. You'll start with comprehensive onsite training, then transition to the comfort of home-based work once you're confident and competent. This is a fantastic opportunity to enjoy the flexibility of working from home while still being part of our vibrant onsite community!

This is a fixed-term contract for up to 6 months.

Are you based in South Yorkshire? You'll need to live in the area and be able to travel to our Wath-upon-Dearne, Rotherham, S63 7ER site.

Work-Life Balance: This role offers 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm.

Rewarding Compensation: Earn £23,874.98 per annum, plus an exciting performance-related bonus!

Who We Are

Our G4S Customer Contact Centre in Wath Upon Dearne is a thriving hub where we provide essential advice and support to the public on behalf of our valued clients. We've experienced incredible growth, becoming a team of over 2000 dedicated individuals who are passionate about helping people every single day.

About The Role

As a Customer Service Agent, you'll be the friendly first point of contact for our customers. You'll ensure they receive professional, empathetic service and the support they need, making a positive impact on every call. While this is a hybrid role, all home-based team members must be able to attend the site when required. For home-based work, you'll need a private workspace and a reliable internet connection. Don't worry, you'll receive full training to equip you with all the skills to assist and communicate effectively!

What You'll Be Doing

• Confidently handle telephone queries and provide clear information to both external and internal customers.
• Communicate effectively and build rapport with customers, internal client departments, and management.
• Achieve target call and communication levels, maintaining our high standards.
• Stay informed with company updates and legislative changes through regular briefs and news articles.
• Commit to continuous learning by keeping up to date and completing all requested training.
• Be vigilant and apply safeguarding policies and procedures.
• Strictly adhere to Data Protection, ICT, and Confidentiality Policies.
• Understand and implement escalation processes when necessary.
• Collaborate and support your colleagues as part of a strong team.
• Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager.
• Maintain accurate and timely records of all customer interactions.
• Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives.
  
  
  

The Ideal Candidate

Essential Skills to Bring:

• Proven experience in a customer-focused environment.
• A confident, courteous communicator with an excellent telephone manner.
• The ability to remain calm and effective under pressure, even when dealing with emotive issues.
• Self-awareness to prioritize your own and others' well-being.
• An excellent standard of written and spoken English.
• Demonstrated ability to build rapport and adapt your communication style to connect with a diverse range of people.
• IT literate, with specific experience using Google packages.
• A true team player, ready to support colleagues.
• Exceptional attention to detail.
• A positive working attitude and strong work ethic.
  
  
  

Desirable Skills (a bonus!):

• Experience in a busy, fast-paced Call Centre environment, providing customer services across multiple channels (telephone, webchat, email, letter, social media).
• The ability to work independently and take initiative.
• Excellent organizational skills to manage your workload efficiently.
• A genuine willingness to learn and embrace change.
  
  
  

Fantastic Benefits Await You

• As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including:
• Tailored progression, training, and development opportunities.
• Opportunities to engage in meaningful charity work.
• "Refer A Friend" incentives.
• A company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work initiatives: Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specializing in health and medical assistance.
• Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers.
• Complimentary tea and coffee on site.
• A dedicated morale and well-being team to support you.
  
  
  

We champion diversity, inclusion, and well-being. At G4S ESS, we encourage applications from people of all ages and backgrounds, striving for a workforce that reflects the diverse society we serve. We pride ourselves on being an employer of choice, committed to creating a workplace where everyone feels valued and a sense of belonging.

Apply Now!

Please contact our recruitment team at [email protected] to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.