Customer Service Agent
The Harrier Group
Date: 3 weeks ago
City: Newton Abbot
Contract type: Full time
We’re looking for a friendly and proactive Customer Service Agent to join our team. In this role, you’ll be the first point of contact for our customers, helping to resolve queries and ensure every interaction leaves a positive impression. If you thrive in a fast-paced environment and enjoy helping people, we’d love to hear from you!
Please note: interviews will take place from week commencing 10th November 2025, onwards.
If you have...
Customer Service Agents act as the first point of contact for customers regarding order enquiries, product information, and issue resolution. To ensure high levels of customer satisfaction by providing accurate, timely and courteous support, and to act as a liaison between customers, internal departments (production, quality, logistics etc.) and brand/customer service teams. A key objective is to identify recurring issues and feed trends into continuous improvement initiatives.
What we offer:
Great package – pay, bonus and pension
33 days’ holiday
Personal development
Recognition and reward
Health Cash Plan
Permanent Health Insurance - after 12-months' service
Life Assurance - after 12-months' service
Employee Assistance Programme
On-site parking and great public transport links
Please note: interviews will take place from week commencing 10th November 2025, onwards.
If you have...
- GCSEs (or equivalent) in English and Maths (A–C / grade 4+).
- Strong verbal and written communication
- A high level of accuracy in logging data, following procedures, and checking information.
- Proficient with Microsoft Office (Word, Excel, Outlook) and ability to learn CRM, ERP, ticketing systems.
- Able to investigate issues, ask probing questions, propose viable solutions or escalate appropriately.
- Patient, empathetic and able to build relationships internally and externally.
- Able to manage multiple enquiries and priorities, maintaining service quality.
- Able to handle challenging or upset customers calmly and professionally.
Customer Service Agents act as the first point of contact for customers regarding order enquiries, product information, and issue resolution. To ensure high levels of customer satisfaction by providing accurate, timely and courteous support, and to act as a liaison between customers, internal departments (production, quality, logistics etc.) and brand/customer service teams. A key objective is to identify recurring issues and feed trends into continuous improvement initiatives.
What we offer:
Great package – pay, bonus and pension
33 days’ holiday
Personal development
Recognition and reward
Health Cash Plan
Permanent Health Insurance - after 12-months' service
Life Assurance - after 12-months' service
Employee Assistance Programme
On-site parking and great public transport links
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