Customer Service Agent
WTW
Date: 3 weeks ago
City: Redhill
Contract type: Full time
Description
Location: Redhill | Salary: £22,932 per annum | Hours: 35 hours per week (Monday to Friday)
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?
At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you're at the beginning of your career or looking for a fresh start, this could be the opportunity you've been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.
What You'll Do
As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes.
Your Day-to-day Will Include
What You’ll Bring
Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.
We’re Looking For Individuals Who Are
We Offer
A competitive starting salary of £22,932 per annum
A Generous Benefits Package, Including
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Equal Opportunity Employer
Location: Redhill | Salary: £22,932 per annum | Hours: 35 hours per week (Monday to Friday)
Looking for more than just a job? Ready to join a team where your voice matters and your contribution makes a difference?
At WTW, we’re more than a contact centre — we’re a team of passionate professionals committed to delivering world-class service with a human touch. We don’t do cold calls or sales pitches — we focus on what really matters: helping people with workplace pensions and flexible benefits, one interaction at a time.
Whether you're at the beginning of your career or looking for a fresh start, this could be the opportunity you've been waiting for. Full training is provided — what we care most about is your attitude, your willingness to learn, and your dedication to excellent customer service.
What You'll Do
As a Customer Service Representative, you’ll be at the frontline of our operations, handling inbound calls, emails and web chats from employees of our clients regarding their occupational pension schemes.
Your Day-to-day Will Include
- Delivering outstanding service via telephone, email, and live chat
- Navigating varied customer needs with empathy, clarity, and professionalism
- Representing WTW and our clients positively in every interaction
- Effectively using our systems to resolve and record queries on a first-contact resolution
What You’ll Bring
Previous customer service experience is desirable, but not essential — we’re proud to support career development through thorough training and ongoing coaching.
We’re Looking For Individuals Who Are
- Excellent communicators with strong listening and writing skills
- Proactive problem-solvers who strive for accuracy and clarity
- Calm under pressure and motivated by personal and team success
- Comfortable with basic IT systems and willing to learn new tools
- Willingness to own each interaction and leave customers feeling heard and supported
We Offer
A competitive starting salary of £22,932 per annum
A Generous Benefits Package, Including
- Annual performance-based bonus
- Private medical insurance
- Cycle-to-work scheme
- Dining and lifestyle discounts
- Eye care vouchers and more
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Equal Opportunity Employer
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Gas Engineer
Sureserve,
Redhill
6 hours ago
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s...
Team Member at Wychcroft, the Southwark Diocese Resource & Retreat Centre
The Church of England,
Redhill
1 day ago
We have opportunities to join the team of staff of Wychcroft, the Southwark Diocese Resource & Retreat Centre, based at a country house near Bletchingley, Surrey.You will be part of a team providing hospitality to guests during their stay at the house, with a variety of duties including cooking and housekeeping. There are opportunities for both full-time (32.5 hours over...
Governance & Pension Solutions Consultant
WTW,
Redhill
2 days ago
DescriptionJoin our Governance and Pensions Solutions (GPS) line of business, a key growth area within our Outsourcing function. GPS provides Outsourced Pensions Management services to occupational pension schemes, working with schemes of all shapes and sizes, including some of the most prestigious and intricate in the UK.In this exciting role, you will be responsible for delivering a wide range of...