Customer Service Agent

Imperial Consulting is expanding our Glasgow team, and we are looking for enthusiastic individuals to join us as Customer Service Agents. This role involves engaging with customers directly, offering tailored utility solutions that meet their needs. If you enjoy building relationships and thrive in a face-to-face environment where you can make a difference, this could be the perfect opportunity for you!

Job Description

In this role, you will work as part of our customer engagement team, focusing on face-to-face interactions in various community and residential settings. Our campaigns aim to help customers navigate their utility options, offering guidance and solutions that can reduce their expenses and improve their service quality. This role is not related to digital marketing; it centers around in-person customer interactions and sales. You’ll receive comprehensive training to develop your communication, service, and sales skills, ensuring you have everything you need to succeed.

Responsibilities

• Engage with potential customers in person, explaining utility services and helping them find solutions tailored to their needs.
• Work collaboratively with your team to set up and manage promotional events in community hubs, residential neighborhoods, and other public areas.
• Provide friendly and informative customer service, ensuring all queries are addressed professionally and effectively.
• Achieve individual and team targets for customer acquisition and satisfaction, contributing to the overall success of our campaigns.
• Track customer feedback and report findings to the management team to improve campaign strategies.
• Attend regular training sessions designed to enhance your skills in customer service, sales, and communication.
• Maintain a professional appearance and demeanor, ensuring that our company’s reputation is upheld during all interactions.
  
  

Requirements

• Full and unrestricted right to work in the UK (unfortunately, we cannot consider Tier 4 or PSW visas).
• Applicants must not have applied to any Imperial Consulting roles in the past 30 days.
• Strong communication and interpersonal skills, with the ability to build rapport quickly.
• A proactive, customer-focused attitude with a willingness to learn and achieve set targets.
• No previous experience is necessary, but experience in customer service, hospitality, or sales is advantageous.
  
  

Benefits

• Competitive base salary plus uncapped commission based on performance.
• Extensive training program to help you develop skills and advance your career within our company.
• Opportunities for rapid career progression, with clear pathways into management and senior roles.
• A dynamic, supportive team environment where your contributions are recognized and valued.
• Regular incentives, team-building activities, and recognition events to celebrate success and foster team spirit.
• The chance to make a real impact by offering customers services that can genuinely improve their quality of life and reduce costs.
  
  

Join Imperial Consulting as a Customer Service Agent and take the next step in your career in an environment where you’ll be challenged, supported, and rewarded. Apply today and become part of our vibrant Glasgow team!