Customer Service Agent
Marston Holdings
Date: 3 weeks ago
City: Rossendale
Salary:
£22,308
per year
Contract type: Full time
Engage is a technology-driven field services provider, part of Marston Holdings Limited. Engage has an exciting opportunity for a Customer Contact Agent to join their team on a full time, permanent basis.
As a Customer Contact Agent, you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry.
Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
Person specification
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgement check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
As a Customer Contact Agent, you will be joining an existing team who delivers the highest standard of customer service; resolution management and repayment negotiations related to overdue accounts on behalf our clients in the utility industry.
Support and coaching will be given throughout your career to help you move through our development pathways and reach your full potential.
Person specification
- Experience of handling and resolving difficult situations
- Capable of handling high volume calls efficiently and professionally
- Ability to successfully meet client SLA’s
- Good understanding and use of Microsoft Office Applications
- Excellent phone manner
- Strong time management and organisational skills
- Utilities knowledge would be advantageous
- Salary of £22,308 with uncapped commission
- Contract: Permanant
- Hours: 9am - 5pm
- Contract: Full time, 37.5 hours per week, Monday - Friday
- Free onsite parking
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria
- 25 days annual leave plus bank holidays
- Health Cash Plan
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgement check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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