Customer Service Advisor

Customer Service Advisor

Lisburn and Banbridge

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

About the Agency

As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen for a Customer Service Advisor to join us on a full-time, permanent basis, working Monday - Thursday, 9am – 5pm and Friday, 9am - 4.30pm. We will also consider requests for a four day working week.

The Benefits

- Competitive salary (dependent on experience)

- Competency based salary progression

- 23 days’ annual leave + Bank Holidays

- Pension scheme

- Flexitime

- Private Medical Insurance

- Gym contribution

- Membership Plus discount scheme

- Comprehensive training provided

- Support in obtaining professional qualifications, starting with the Chartered Insurance Institute (CII) Certificate in Insurance

This is a fantastic opportunity for a customer-focused individual to join our trusted and highly respected organisation.

When you join an NFU Mutual Agency, your growth is our priority. From day one, you’ll be immersed in first-class training, gain access to professional qualifications, and be fully supported to unlock your potential.

Think of this role as a launchpad - with clear progression routes, ongoing coaching, and a team cheering you on, you’ll have every opportunity to build a career you can be proud of.

So, if you’re ready to take the first step in your career journey, apply today!

The Role

As a Customer Service Advisor, you will be the first point of contact for our customers, ensuring every interaction is friendly, professional, and efficient while keeping the office running smoothly.

You’ll provide a mix of administrative and customer support, handling enquiries, processing paperwork, ensuring customer information is accurate and up to date and assisting with sales when required.

Working closely with colleagues, you’ll also play a vital role in maintaining strong customer relationships and ensuring processes are accurate and efficient.

About You

To be considered as a Customer Service Advisor, you will need:

- A customer-focused approach

- At a minimum, 8 GCSEs or equivalent at level 4 / Grade C or above including Maths and English

Other organisations may call this role Customer Service Assistant, Customer Service Administrator, Customer Service Officer, Office Administrator, Receptionist, Office Co-ordinator, or Customer Support Advisor.

Webrecruit and the Lisburn & Banbridge NFU Mutual Agency are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to begin your career as a Customer Service Advisor, please apply with your CV and covering letter via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.