Customer Service Advisor
Workwell
Date: 3 weeks ago
City: Chester
Contract type: Full time

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently
What You’ll Be Doing
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
25 days annual leave (increasing with service) bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Spectrum life
Annual Pay Review
Employee Referral
£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |100% Office based
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
- Has customer service experience (preferably in a fast-paced environment)
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker
- Is a fast learner: Willing to quickly adapt and understand payroll services.
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
25 days annual leave (increasing with service) bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Spectrum life
Annual Pay Review
Employee Referral
£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |100% Office based
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Executive
CPM UK,
Chester
3 days ago
Job DescriptionSpirited individuals are required to represent drinks giant Diageo and their famous alcohol brands including Smirnoff, Guinness, and Gordons. Join us as a Sales Executive and earn £27,052.95 + £3000 bonus + company vehicle and open the door to fantastic career prospects.Ideal location: Chester, United Kingdom, CH1Territory covering: Chester, Llandudno, Mold, Wirral and surrounding areasA driver’s licence that enables...

Retail Associate
The TJX Companies, Inc.,
Chester
1 week ago
At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a...

Customer Delivery Driver, Supermarket Assistant
Waitrose & Partners,
Chester
£13.39
-
£13.61
per hour
2 weeks ago
About The RoleAs one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and Partner-led service right to our customers’ doors. Actively playing out our ethos - passionate Partners serving food lovers. When you're not out on the road, you'll be back at the shop supporting the team with daily tasks like stock replenishment...
