Customer Service Advisor

We are looking for a Customer Service Advisor to join our team based at our Paint To Order manufacturing site in Thorne, South Yorkshire.

Reporting to the Customer Service Team Leader, you will be responsible for providing exceptional customer service and supporting our 850+ Howden Joinery Depots and 11 ROI through recommending best practice and taking actions where appropriate.

Shift Pattern

Monday – Friday 07:30 – 16:00 and 08:30 – 17:00

You will also work 1 in 3 Saturdays 07:30 – 12:00 but receive and early Friday finish on the week of Saturday working.

What will you be doing as a Customer Service Advisor:

• Logging and reporting specified information, queries and requests.
• Fast-tracking urgent requests, using the appropriate method depending upon manufacturing/system/logistics time constraints.
• Processing of remedials for Quality/Damage/Missing Pieces or Orders.
• Daily e-mail / Telephone communication with Howden Joinery depots.
• Logging and handling of depot tickets through our inhouse database.
• Managing & supporting depots requirements including urgent requests.
• Being first point of contact for our Paint To Order load issues or near misses.
• Logging and supporting escalated damages and remedial claims within the SLA window.
• Providing clarity to individual depots during special activities.
• Supporting recovery of depot failures through a systemised process.
  
  

What you need to qualify for the Customer Service Advisor:

• Demonstrable experience in a customer service role essential
• Supply Chain experience within a customer service environment desirable
• GCSE Maths and English (Grade C or above)
• Multilingual (English / French) would be desirable but not essential
• Good working knowledge of Excel and databases essential
• Knowledge of the building trade is ideal
• A solution focused individual who takes accountability
• Excellent communication skills required
• Able to prioritise work in a fast-paced environment
  
  

What We Offer

• Competitive Salary + Bonus
• Pension Plan with a maximum company contribution of 12%
• 25 days holiday + bank holidays with an opportunity to purchase additional days
• Staff discount
• Ongoing support and development
• Daily meal allowance
• Free onsite car parking
• Friendly and supportive environment offering exceptional reward and recognition
  
  

About Howdens

Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Our sales reached circa 2.3bn, and we have an ambitious growth agenda.

Despite our scale, Howdens remains a local business with traditional values. As a British manufacturer, we were founded on the principle that the business should be worthwhile for all concerned. That includes our customers, the homeowners they serve, the local communities we operate in, local and national charities, our large network of suppliers, our investors, and of course our people.

How To Apply

When you apply for this role, you will need to activate your account. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account.

Please don’t delay in submitting your application as the advert may close early if we receive a high volume of applications. If you need us to make any adjustments to our recruitment process, please email [email protected] with the job title and location, and we will be happy to help you.