Customer Service Advisor

Customer Service Advisor

Located Biggleswade, Bedforshire.

We are looking a passionate Customer Service Advisor to work for an amazing well-known luxury international retail brand.

You will be joining an intimate, busy customer service department where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.

This is a rewarding position within an amazing team, office based for 6 months, hybrid after this.

* £23,500 starting salary per annum.

* Located at the HO in Biggleswade (free parking)

* Hybrid Working after completion of the probationary period 2 days a week WFH

* Hours Mon - Thurs 9am -5pm and Friday 9am- 4pm

Duties include:

* Responding to product related customer service calls and emailed enquiries within specified and agreed timeframes.

* Responding to verbal and written complaints, in a timely and professional manner

* Dealing with follow up calls and after sales queries from emails and website forms

* Escalating problems to the relevant department - technical/service/sales/product

* Logging and updating customer information and orders on the database

* Tracking and processing new orders and refunds

* Processing payments

* Entering orders, checking availability and prices of products

* Assisting with any general customer service administration

Required Skills:

* Previous Customer Service experience

* Excellent verbal and written communication

* Patience and the ability to remain calm

* Excellent interpersonal skills

* A quick learner, you must be able to multi-task and prioritise a busy workload

* A high level of spelling and grammar, as well as attention to detail

* Computer literate, well organised and have an excellent telephone manner.

* You should be able to work on your own initiative, as well as working as part of a small, cohesive team and other departments.

Please apply, get in touch to hear more

INDCP