Customer service advisor
Hoya Vision Care
Date: 2 weeks ago
City: Wrexham
Contract type: Full time
Candidate Requirements
JOB DESCRIPTION
JOB DESCRIPTION
- Have previous experience in a Customer Service Advisor or similar role.
- Experience / knowledge of opticians would be beneficial but is not essential.
- A good team player with a positive attitude, who displays high integrity, honesty and deep sense of caring for the success of the company and the employees.
- Highly customer focussed with the ability to work under pressure and problem solve.
- Good IT skills to be able to input orders and data accurately.
- To ensure KPI for incoming calls is reached.
- Proactively manage the account ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers (opticians).
- Liaising with CS Section Leader and ASM to ensure that any complaints are dealt with effectively and in a timely manner.
- To answer technical questions relating to dispensing of optical lens.
- Communicate product/service/promotions prior to launch.
- Ensure that all orders are input on the same day as received.
- Pro-active retention calls to actively encourage non active customers/potential customers to begin spending.
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