Customer Service Advisor

We're hiring caseworkers to join our brilliant DWP Child Maintenance Services Team.

In CMS we responsible for all aspects of child maintenance. Our objective is to get money to children, and you will help us to do that better than ever.

You'll join a friendly and supportive team, providing excellent customer service in a fast-paced service centre and telephony environment.

You'll be supporting separated families and securing children's futures by promoting financial responsibility and supporting maintenance payments and arrangements.

Job description:

Successful candidates can expect to be involved in a range of the following:

• Providing excellent customer service over the phone, through inbound and outbound telephone calls and via correspondence
• Dealing effectively and professionally with enquiries from customers and organisations, sometimes in challenging situations
• Often acting as the first point of contact for our customers, negotiation child maintenance arrangement and payments
• You will advise on payments, and non-payments, secure payments and take payment enforcement action where needed.
• Ensuring information and data is recorded accurately and that case records are up to date

If you want to join somewhere that recognises the importance of work-life balance, where you can learn new skills and progress your career, then DWP and CMS is the place for you.

We're looking for people who can:

• Work effectively both alone and within a team - you work hard and treat colleagues with respect, display integrity, and support others.
• Have effective communication skills - you take personal responsibility for providing outstanding customer service
• Be willing to learn - you will receive high-quality, tailored training in DWP's digital systems, policies, and procedures
• Be adaptable, resilient and calm - you have a positive and flexible attitude, and you are a proactive problem solver.
• Use digital systems to keep accurate records and notes of any actions.
• Gather and understand sometimes complex information to make decisions, paying attention to details.

Your role may be suitable for hybrid working, where you work part of the week in your DWP office and part of the week from home.

Benefits include

• A Civil Service pension - where a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension
• Annual Leave - the Civil Service offers generous annual leave entitlements
• Out of office benefits - many government Departments offer additional employee benefits such as interest free season ticket and bicycle loans
• Career and personal development - there are many opportunities for career and personal development (i.e. apprenticeships) and ongoing support and learning tools to ensure your career develops at your pace
• Local and national initiative opportunities - you can also get involved in local and national forums and initiatives which may be of interest to you and contributions are encouraged from everyone
• Onsite benefits - some sites may offer onsite facilities including fitness centres and staff canteens

If you're interested CLICK APPLY for further information and to start an application on Civil Service Jobs.

Please submit an application before 11.55pm on Monday 4th November 2024.