Customer Service Administrator

BEWI is an international provider of packaging, components and insulation solutions, committed to being sustainable in every part of the value chain, from production of raw materials and end goods to recycling, leading the change towards a circular economy for its industry. Guided by the vision to protect people and goods for a better everyday, BEWI creates value for its customers, the society and the owners in innovative and efficient ways. BEWI has five business Divisions: RAW, Insulation & Construction (I&C), Packaging & Components (P&C), Automotive and Circular.

The Insulation & Construction (I&C) Division manufactures an extensive range of solutions for insulation and infrastructure, as well as systems for the building and construction industry.

BEWI is uniquely positioned to offer a comprehensive range of packaging and insulation solutions to a diverse customer base across various industries. We have decades of experience, technical expertise, and market knowledge, which provides customers with access to a wider product portfolio, increased production capacities, and enhanced supply chain capabilities. With our shared commitment to sustainability, innovation, circular economy principles, and customer satisfaction, we are confident in our ability to deliver exceptional solutions and drive long-term growth.

About The Role

This role is an all-encompassing role that requires high levels of customer interaction. The overall purpose of the role is to build solid relationships with our customer base, proactively upsell additional products, support sales within the team and wider company, process orders, organise and arrange deliveries, offer thought provoking solutions to queries and above all maintain high levels of satisfaction relating to customer service.

• Type of Contract: Permanent
• Type of Position: Member of the Sales Team
  
  

What Will You Do

Essential Duties & Responsibilities

• This is an order input and customer service role in a busy, fast paced manufacturing environment. The role will be dealing with a large portfolio of products including roofing, civils and standard insulation products.
• You will be required to work closely with all departments within the business to ensure the smooth delivery and service of all our products, not only those produced in the UK but also from other BEWI countries.
• Providing holiday cover for other members of the team as and when required
• Inputting orders into our ERP system and liaising with customers and internal teams as required.
• Carrying out internal sales functions such as; lead generation and quotation follow up.
• Always ensuring the highest level of customer service is provided whatever the situation.
• Upselling additional products from within the group portfolio.
• Maximising transport efficiency.
• Informing customers of lead times, updating them effectively in the case of any issues or delays, and organising delivery schedules.
• A high degree of organisation and attention to detail required in the role.
• Complaint handling with urgency and care.
• Gathering and reporting feedback from customers on a regular basis, following up on deliveries and understanding customer needs.
  
  

Key Skills

• Enjoy liaising with customers and maintaining communications along with managing challenging situations when they arise.
• Meticulous attention to detail is needed for the order input element of the role.
• Excellent verbal and written communication skills are essential.
• Ability to build strong positive working relationships with different internal teams and managers.
• Experience of using Microsoft Outlook, Excel and an ERP system particularly AX would be an advantage.
• Must be self-motivated, as this is a busy role with continuous liaison externally and internally.
• Manufacturing or Construction background would be beneficial but is not a necessity.
  
  

Your profile

• Right of residence and to work in the UK.
• Positive attitude: able to remain professional and upbeat, combined with determination to get the job done and drive improvement.
• Experience of “upselling” is beneficial, plus good account development and management skills.
• Customer relationship management: must quickly build rapport with our customer base and maintain it over the long term.
• Flexibility, able to change tasks as situations change, focus on priorities and to maintain strong planning and time management skills.
• Decisive and calm under pressure.
  
  

What can you expect?

• Life Assurance, flexible working hours, discount benefits scheme for many products and services.
• Company personal pension plan.
• Company funded medical cash plan
• Long service awards and increased company pension contributions on long service.
• 25 days holiday a year, plus bank holidays.
• Coffee, tea and fruit available in the office, free parking for employee