Customer Renewals Specialist

A chance to join Zest as a Retentions Advisor where you will be fully trained, supported and rewarded.

Zest provides peace of mind to our customers through our comprehensive appliance service plans and reliable repair service.

We offer you:

• Competitive salary of £25,000 -£26,750, plus uncapped commission, OTE £36,000.
• Holiday entitlement of 22 days holiday (rising to 27) + bank holidays.
• 37.5-hour week, 9- 5 Monday to Friday
• Modern office setting, a short walk from the beach and town centre.
• Access to Zest Chef's delightful culinary creations.
• Health cash plan and employee assistance program.
• Continuous learning and development opportunities to advance your career.

Main responsibilities:

• Communicating over the phone with new or existing customers to retain loss of business through policy or direct debit cancellations.
• Using negotiation and influencing skills to discuss the features and benefits of the cover to reinstate customer policies.
• Professionally handling calls to ensure a high standard, taking ownership of customer queries to ensure they are dealt with professionally.
• Identifying cross sale opportunities and proactively promoting these where relevant – for which you will earn extra commission.
• Advise, recommend, and sell other products to meet the customers’ needs.
• Providing guidance to customers regarding queries and complaints, whilst demonstrating the ability to quickly understand each customer's needs.

What we are looking for:

• Retentions experience preferred, with an excellent telephone manner.
• Proven track record of achieving targets.
• Professional and self-motivated.
• Team player with the ability to use own initiative.

A chance for individuals to shine and be celebrated - apply now to see for yourself!

https://www.zestplancareers.co.uk/jobs/6067225-customer-renewals-specialist

Job role: Full time, office based

Website: www.zestplan.com

All applications will receive a response within 7 days.