Customer Relationship Manager

Base Location: Perth or Aberdeen

Salary: £42,600 - £64,000 + performance related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

We have a fantastic opportunity for a Customer Relationship Manager to take ownership of a portfolio of high value customer accounts within our Transmission business. In this role, you’ll support our customers through every stage of their journey, from application and contract preparation to energisation and ongoing account management. You’ll act as the key point of contact for each customer, ensuring their experience is positive, professional, and compliant with regulatory requirements.

You will

• Lead the end to end management of customer accounts, ensuring a high-quality experience and timely, accurate information across each stage of the customer journey.
• Manage a portfolio of customer projects, understanding their priorities and development plans, and supporting them with regular engagement and portfolio reviews.
• Collaborate with commercial teams to prepare and issue contract offers, some valued over £100m, in line with regulatory timescales and customer expectations.
• Oversee the progression of contracts and delivery of connection schemes, from acceptance through to energisation, invoicing, reconciliation, and, where needed, contract termination.
• Gather customer insights and feedback to support service improvement, stakeholder engagement, strategic planning, and regulatory submissions.
  
  

You have

• Strong experience managing large customer accounts or projects, ideally within an energy, infrastructure, or regulated environment.
• In-depth understanding of contracts, commercial terms, and the UK energy industry, including regulatory and compliance frameworks.
• Excellent communication, relationship building and negotiation skills, with experience engaging senior stakeholders and resolving complex issues.
• The ability to analyse and present commercial or technical data clearly and contribute to regulatory reporting and incentive submissions.
• Proficiency in Microsoft Office and corporate IT systems, with strong attention to detail and a commitment to continuous improvement.
  
  

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future.

SSEN Transmission own and operate the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all – we're upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.

Flexible Benefits To Fit Your Life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] / 01738 351671 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.