Customer Relationship Manager

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com

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Job Description

Title: Customer Relationship Manager

Location : Egham, TW20 9AB

Job type : Permanent contract

Working mode : Hybrid 3 days a week

Essential Functions And Responsibilities

• Manage and develop strong client relationships with multiple clients
• Act as a liaison between various departments to fulfill the needs and expectations of our clients
• Responsible for understanding and education of all offerings and services
• Service incoming client calls regarding completion times, billing, and explanation of services performed
• Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients’ service agreements
• Provide technical software support to clients and learn various software programs
• Testing of new proprietary software prior to client release
• Resolution of outstanding Accounts Receivable issues – outstanding invoices, unpaid prepayments, and credit card discrepancies
• Set appointments and continuing education sessions with CPAs and end clients for sales team
• Draft agreements and provide general sales support for sales team as needed
  
  

Minimum Job Qualifications/Experience

• Excellent communication and interpersonal skills
• Detail oriented
• Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports
• Able to multi-task to accomplish workload efficiently
• Strong documentation skills and the organization of client information
• Proficient utilizing Microsoft Office products such as Outlook, Word and Excel
• Ability to self-manage
  
  

Benefits

• Referral Bonus
• Permanent Contract
• Paid Holidays
• Annual bonus plan
• Pension scheme
• Eye care vouchers
• BUPA Medical Benefits
• Wellbeing support line
• Life insurance (4 X Salary)
• Car allowance (role specific)
• Rewards and incentive - Spotlight scheme
• Company Service Award
  
  

Disclaimer

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.

XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.