Customer Performance Lead

Company Description:

Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.

At Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe.

Responsibilities:

• Engagement with customers across all teams
• Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
• Support sales team with customer presentations and proposals for business solutions.
• Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
• Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
• Researching financial reports, problem solving and working to find root cause analysis.
• Collaborative working with other departments such as Marketing and Sales functions to create and communicate resources which improve customer knowledge and confidence in our brand.
• Coach and mentor any team that report to Customer Performance Lead
  
  

Experience Essential:

• Experience of delivering business solutions to customers in the Energy sector.
• Ability to create and maintain strong customer relationships.
• Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
• Strong analytical skills
• Excellent communication and presentation skills
  
  

Desirable:

• Experience using Tableau and confluence.
• Evidence of use of customer insight and ability to problem solve
  
  

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer ‘partners’ that’s even more important. We trust our team members to do their best and be supportive.
• We won’t accept the ‘way it’s always been done’ - Since Camlin’s inception, we’ve been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it’s our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We’re trying to do the right thing - We take responsibility for our actions and take decisions based on what’s right for people, profit, and planet.
  
  

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.