Customer Order Administrator

Do you have a world-class standard of customer service?

Certikin International is looking for a Customer Order Administrator to join our busy Customer Services team. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centres. Based in our Head Office in Witney, Oxfordshire the successful candidate will be responsible for processing telephone and email orders, assisting with customer queries and liaising across various departments to ensure customer satisfaction.

The Job Includes

• Responding promptly and professionally to inbound sales and reception calls
• Accurately processing customer orders received via phone and email
• Proactively communicating with customers regarding back-ordered items
• Collaborating with the Technical team to obtain part codes for customer orders
• Applying appropriate discount structures as directed by Sales staff
• Transferring technical queries to the relevant advisor for expert assistance
• Supporting customers with queries related to stock availability and pricing
• Liaising with internal departments to resolve order and delivery issues
• Performing administrative tasks related to Sales Order Processing
• Assisting the wider Customer Service team with ad hoc duties as needed
• Contributing to achieving departmental targets and maintaining high service standards.
  
  

What will you bring to the role?

• Previous experience working in a Customer Service role would be desirable but not essential
• A friendly, enthusiastic and confident telephone manner
• Excellent communication skills
• World-class customer service
• Good administrative and organisational skills
• High level of competency in Microsoft Office with an ability to learn in-house systems
• Previous experience working with SalesForce and AS400 would be desirable but not essential.
  
  

About Certikin

Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry.

Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio

Why Join Us?

Your role will be office based working 37 hours a week within a small and knowledgeable team.

We are offering an annual salary of £26,000 depending on experience plus a performance related bonus.

Competitive Pension Plan: Secure your future with our 4% pension contribution. We invest in your long-term financial well-being, ensuring you have a solid foundation for retirement.

Generous Holiday Allowance: We believe in work-life balance. Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service. Take the time you need to relax, recharge, and spend quality moments with your loved ones.

Comprehensive Health Cash Plan: Your health matters to us. Our health cash plan helps cover everyday healthcare costs, from dental check-ups to physiotherapy, giving you peace of mind and support when you need it most.

Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint with our cycle to work scheme. It’s a great way to stay fit, save on travel costs, and contribute to a greener environment.

Long Service Awards: We value loyalty and dedication. Our long service awards recognize and reward your commitment to the company, celebrating your milestones with us.

Employee of the Season: We appreciate hard work and excellence. Our Employee of the Season program acknowledges outstanding performance, giving you the recognition you deserve.

Free Parking: Enjoy the convenience of free parking at our head office. Save time and money with easy access to your workplace, making your daily commute hassle-free.

At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfil our main mission: To create the perfect Pool and Wellness experience responsibly. In conjunction with this, our purpose is to turn water into a better world.