Customer Operations Executive

Pentland Brands is seeking a dynamic and detail-oriented individual to join our Team as a Customer Operations Executive. This role will be based in Sunderland providing an exciting opportunity to work closely with our valued customers and internal teams.

As a Customer Operations Executive, you will play a crucial role in ensuring the smooth operation of servicing a portfolio of customer accounts.

The role you’d play:

• Order Processing: Daily order and forward order placement for the upcoming season through various channels such as email, phone, and interfaces.
• Order Tracking: Efficiently track orders and promptly respond to order queries from dealers, consumers, and account managers.
• Communication: Answering phone calls, handling email enquiries, and collaborating closely with account managers and internal departments.
• Issue Resolution: Investigate and resolve discrepancies and misroutes with our EU Logistics partner, ensuring a high level of customer satisfaction.
• Problem Solving: Address and resolve issues related to orders, deliveries, ledgers, invoices, and payments, providing timely and effective solutions.
• Warranty and Stock Queries: Handle queries regarding consumer/dealer warranty issues and dealer stock rotations.
• Product Knowledge: Provide customers with product data ahead of the next season, researching product benefits, and offering product recommendations.

What you’d bring:

• Excellent all round communication skills.
• The highest level of attention to detail to ensure accuracy in order processing and issue resolution.
• Strong proficiency in Excel to manage and analyse data effectively.
• Prior experience in a customer service environment, demonstrating excellent communication and problem-solving skills.
• A working knowledge of SAP or similar systems is advantageous.

What you’ll get in return:

• Competitive remuneration package
• Hybrid / smart working
• Brand and retail perks
• Financial perks
• Travel perks
• Time out perks
• Wellbeing commitment

Who we are

We are Pentland Brands, a global business touching the lives of millions through some of the world’s most-loved active and footwear brands. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead.

We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people. Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career. We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.