Customer Operations Agent - Freight Booking

Job Description

Do you have a background within customer service? We are looking to recruit a Customer Operations Agent in our Freight booking office in Hull on an 18 month fixed term contract to cover Maternity leave.

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

P&O Ferries are recruiting a Customer Operations Agent based in Hull on an 18 month fixed term contract.

In this role you will be responsible for the processing of unaccompanied and driver accompanied eastbound and westbound bookings and associated administration duties for all the North Sea and Thames route services whilst also contributing to the day-to-day customer service functions within the department. Please note that this role involves shift work.

Location: Hull

Key Responsibilities

• To deal with customer enquiries relating to customer units being loaded or unloaded from P&O Vessels operating on the NS & Thames services
• Ensure accuracy of customer freight bookings when inputting into all systems
• Accept written bookings from account and non-account customers either on day of sailing or in advance using company reservation systems
• To ring/email and obtain bookings for any unit that has been received at the port without a pre-booking
  
  

Key Skills

• Good interpersonal skills
• Strong customer service skills and excellent communication skills
• IT literate
• Desirable not essential previous experience in a similar role
  
  

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando