Customer Onboarding Manager

About Cerve

At Cerve, our mission is to power a digitally-enabled global food system. We believe that creating a sustainable and resilient food system hinges on making data accessible and transparent. By democratising data and fostering connectivity, we empower organisations to build solutions that reduce waste, improve food security, drive growth and optimise operational efficiency.

About The Role

As our founding Customer Onboarding Manager, you will be leading the process of welcoming new companies to the Cerve network, working with their Commercial and Technical teams to set-up and oversee the digital integration of their systems to Cerve.

You’ll be crafting onboarding plans and rolling out integration roadmaps for a wide range of companies, including some of the biggest names in manufacturing, production, and wholesale. You’ll get to work closely with awesome teams across engineering, data, commercial, and product, building great relationships and making sure everything runs smoothly as our customers connect to the Cerve platform.

What You’ll Do

As Customer Onboarding Manager, you will be overseeing multiple and varying onboarding programmes from our wide base of partners, guiding and managing our clients through the integration process and ensuring all projects are on track:

• Working with client Commercial and Technical teams to set-up an integration layer between the client internal systems and Cerve.
• Create, implement and manage the onboarding programme, delivering regular reports and updates.
• Set-up and lead engaging and compelling client meetings with customers both face-to-face and virtually.
• Set up internal Hubs to allow clients to manage and review their data including Hub set-up, username and passwords etc, working with internal Development, QA, Data Management, Content and Customer Success teams
• Manage and resolve any client questions or queries to maintain the momentum of each client programme
• Oversee testing of data integrations during set-up
• Day to day contact for client queries during and beyond set-up relating to the data integration
• Work closely with the Sales Team to identify opportunities for revenue generating opportunities
  
  

You are

• Natural Leader: Comfortable leading client meetings and setting clear actions
• Thriving in Ambiguity: Uncertainty motivates you. You embrace complex challenges that often raise more questions than answers.
• Customer-Oriented: Passionate about delivering exceptional service with an “Always Be Helpful” mindset.
• Autonomous: You are comfortable in small teams where you are expected to take full ownership of your projects, driving them from concept to completion.
• Detail-Oriented: Focused on ensuring tasks are completed accurately and on time.
• Collaborative: You’re eager to grow alongside us, learning from both success and setbacks as we build the platform together.
  
  

You have

• At least 3 years of experience in Project Management within a software/SaaS environment, managing programs across commercial, operational and IT stakeholders.
• Proven ability to work with cross-functional teams such as Development, Product, and Content to create aligned and actionable plans.
• Strong project management skills, including task planning, execution and deliverable tracking.
• Hands-on experience with at least one CRM tool, such as HubSpot, Salesforce, or equivalent.
• Proficiency in using CRM and Project Management software, such as Jira, HubSpot, Salesforce, Trello or similar.
• Strong working knowledge of the Google Suite (Docs, Sheets, Slides, etc.).
• [+] Experience working with ERP systems like SAP, Sage, MS Dynamics or equivalent.
  
  

We offer

• Salary: Competitive
• Bonus: Potential of company wide annual payment
• Flexible Vacation: 25 days, Bank holidays and Special days
• Flexible hours: Choose your working hours around core hours (10:30 – 16:30)
• Stock Option: Become an owner of Cerve with significant wealth creation potential
• Pension: Auto enrolment into our pension scheme
• Hybrid Workspace: Hybrid working from our R&D Hub in Gothenburg
• Best Tech and Equipment: Macbook and the best equipment you need to excel
  
  

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued. We believe that diversity of thought and experience is essential to our success, and we are particularly interested in candidates who can bring a different perspective to our team, regardless of their race, ethnicity, gender, sexual orientation, gender identity, disability, or career status.