Customer Notifications Officer

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our Developer services- our developer services team connects water and wastewater services, installs lateral drains, and enables new developments access to vital water and wastewater services.

Want to be a part of it?

What will you be doing?

You'll be part of our New Connections and Mains Extensions Teams who are responsible for Installation of water supplies for new developments.

You'll collate and print parking restriction and supply interruption letters for forthcoming works, making sure correct details for each job is present in each letter.

You'll deliver cancellation letters when needed along with setting our parking space cone-offs.

We'll need you to hand deliver all letters for appropriate shuts at least 48 hours before the shut is due to commence.

You'll need to show evidence that all letter drops have been done using time stamped photographs and sending them to the relevant storage location.

Do you have customer service experience?

A big part of this role will be customer focused as you'll be dealing with any issues the customer may have within a timely manner.

What You’ll Bring

• Do you have a valid UK Driving licence?
• As the role involves a certain level of manual labour, including lifting, bending, and working outdoors in various weather conditions, we’ll need you to have a level of fitness which will allow you to complete tasks safely.
  
  

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
  
  

In addition, this role offers;

• Company van/vehicle and fuel card for business use
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• Recommend a friend - get rewarded for introducing people to us!
• 21 days plus bank holiday, rising to 25 days with service
• Personal Accident Cover
  
  

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
  
  

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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