Customer Fulfilment Manager - Enterprise Markets

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

A Bit About Us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. 

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for? 

We're looking for an organised and driven Customer Fulfilment Manager to join our Gamma Direct team. Sitting at the heart of the customer journey, this role is vital to ensuring a seamless, high-quality experience from order acceptance through to delivery and revenue recognition.

Whether you're coordinating complex solutions in partnership with project teams or independently managing simpler orders from start to finish, this is a role where no two days are the same. You’ll be involved in every aspect of the delivery lifecycle and build strong relationships across the business, making this an ideal opportunity for someone who thrives in a fast-paced environment and is looking to grow their career.

What will you be doing day-to-day?  

• Taking ownership of order fulfilment from initial acceptance through to billing and revenue realisation
• Managing and validating customer requirements and entering data accurately into internal systems
• Overseeing provisioning of a broad range of Gamma products with internal teams and third-party suppliers
• Coordinating multiple workstreams, identifying risks, and ensuring delivery against timelines and budgets
• Providing regular customer updates, managing site access and handling order-related communication
• Supporting project teams with data reporting and customer communications
• Challenging provisioning delays and escalating issues where necessary in line with company policy
• Driving revenue by ensuring successful billing, managing service changes, and supporting debt management
• Managing ceases and deprovisioning of services in line with customer contracts
• Ensuring data integrity and compliance with documentation and regulatory requirements
• Continuously improving performance through KPI tracking and collaboration with Quality Assurance
  
  
  

What you’ll need: 

Essential:

• At least 1 year of experience in an administrative environment
• Strong attention to detail and accuracy in data entry and communication
• Excellent written and verbal communication skills
• A proactive, self-motivated approach with the ability to manage your own workload
• Confidence working independently and collaboratively within a team
• Customer-focused with a positive attitude and a strong sense of ownership
• Competent user of Excel and general MS Office tools
  
  
  

Desirable:

• Experience within an order management environment, ideally in Telecoms or Data
• Familiarity with Gamma products and provisioning systems
• Commercial awareness and understanding of telecom billing structures
• Experience using Salesforce or other CRM systems
  
  
  

What do we offer you?  

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. 
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. 
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependant on yours.  
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. 
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. 
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. 
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.  
  
  
  

A few things to note  

• Unfortunately, we can't offer visa sponsorship or relocation support for this role. 
• This role is hybrid from our Portsmouth office. 
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!  
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.  
• We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.  
• For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.
  
  
  

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.