Customer Experience Summer Internship
Bio-Techne
Date: 3 weeks ago
City: Abingdon
Contract type: Full time

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.
Bio-Techne UK Headquarters is thrilled to invite you to our immersive Customer Experience Internship, where you'll delve deep into the world of customer-centric operations within the life sciences industry. This program is designed to offer a comprehensive exploration of Bio-Techne's customer journey, focusing on key areas such as Live chat interactions, NPS feedback analysis, complaint management, process enhancements, and leveraging D365 data outputs.
Internship Overview
Why Join Bio-Techne
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
Bio-Techne UK Headquarters is thrilled to invite you to our immersive Customer Experience Internship, where you'll delve deep into the world of customer-centric operations within the life sciences industry. This program is designed to offer a comprehensive exploration of Bio-Techne's customer journey, focusing on key areas such as Live chat interactions, NPS feedback analysis, complaint management, process enhancements, and leveraging D365 data outputs.
Internship Overview
- Location: Bio-Techne UK Headquarters, Abingdon
- Duration: 8-12 weeks, office based.
- Hours: 8.30am – 5pm (1 hour lunch)
- Reports To: Customer Service Manager
- Understand the end-to-end experience of being a Bio-Techne customer and experiencing the internal processes within the quote to cash workflow.
- Experience and analyze Live chat interactions, feedback scores, and complaints to enhance customer service quality.
- Work with D365 data outputs to derive insights into customer behavior and service trends.
- Compare and evaluate the onboarding processes on our website against competitors to identify areas for improvement.
- Investigate customer satisfaction drivers and propose strategies to enhance the overall customer journey.
- Review Live chat content and scripts, actively contributing to improving communication and customer interaction.
- Analyze NPS feedback and complaints to identify patterns and create actionable insights for enhancing service quality.
- Utilize data from D365 to gain a deeper understanding of customer preferences and behaviors.
- Conduct comparative analyses of onboarding processes, identifying strengths and areas for enhancement.
- Explore social media/LinkedIn customer activities to understand voice of the customer.
- Propose innovative solutions to elevate customer satisfaction and optimize the customer journey.
- Enrolled in a relevant Bachelor's degree program.
- Passion for customer experience and service improvement within the life sciences industry.
- Strong analytical skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Hands-on experience in customer satisfaction analysis and optimization.
- Exposure to real-world customer relationship management practices.
- Mentorship from professionals in the field.
- Opportunities to contribute to impactful projects that influence Bio-Techne's customer service strategies.
Why Join Bio-Techne
- We offer competitive wages along with extensive benefits for employees and their families.
- We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
- We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
- We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
- We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.
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