Customer Experience Coordinator

Travel by Tilly


Date: 3 days ago
City: Remote
Contract type: Full time
Remote
We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.

Responsibilities

  • Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly
  • Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations
  • Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients
  • Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments
  • Communicate updates, confirmations, and travel documentation to clients in a timely manner
  • Gather and analyze customer feedback to identify opportunities for improving the travel experience
  • Maintain detailed records of client interactions, preferences, and special requests
  • Assist in planning group travel, corporate events, and destination trips to meet client goals

Qualifications

  • Strong organizational skills with the ability to multitask and manage time effectively
  • Exceptional communication and interpersonal abilities
  • A passion for travel and creating positive experiences for clients
  • Familiarity with travel booking systems or willingness to learn
  • Prior experience in travel coordination, customer service, or hospitality is preferred

What We Offer

  • Flexible, remote work opportunities
  • Access to exclusive travel discounts and perks
  • Training and professional development in the travel industry
  • Competitive compensation with performance-based incentives

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator! Apply today and start making travel dreams come true.

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