Customer Experience Co-Ordinator

Salary Up to £25,300 per annum + up to 6% discretionary bonus per annum

Working Location Hybrid - Milton Keynes - Office requirements Monday, Tuesday and Thursday

Working hours 8.45am - 5pm

• Additional IDD checks will be required for this role ***
  
  
  

The role is to start in February 2025 (TBC).

At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

Why you should join us

We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.

What we offer

• 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
• Generous pension scheme, with an employer contribution of up to 10.5%.
• Life Assurance (x4 salary).
• Subsidised private medical insurance.
• Cycle to Work scheme.
• Employee discounts platform, including gym discounts.
• 24/7 employee assistance programme supporting your mental wellbeing.
• 2 days volunteer leave.
• Equalised maternity, paternity, adoption leave and pay for all new parents.
  
  
  

What you will be doing

• Dealing with high volume phone calls, declining or progressing claims at first contact.
• Manage customers’ expectations, explaining decisions well, detailing what will happen next in the claims process.
• Seek advice, direction and authority when necessary, from the appropriate support function.
• Ensure understanding and compliance to General Data Protection Regulation and Treating Customers Fairly requirements.
• Ensure complaints are managed in a timely and pro-active manner, with compliance to required timescales and regulatory requirements.
  
  
  

The ideal candidate will have

• Customer Service Experience.
• High level of empathy.
• Strong verbal and written communication skills.
• Computer literate.
  
  
  

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your future with us

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you’re ambitious, driven and hard-working you will succeed with us. We’ll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination. We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

If you need any adjustments or additional support with your application, please let us know at [email protected]