Customer Experience Advisor |S1| Retail & Business Banking | Customer Interactions

Santander UK


Date: 3 weeks ago
City: Penrith
Contract type: Part time
Country: United Kingdom

Join our community.

We are currently recruiting Customer Service colleagues, working 14 hours per week with a starting salary of £26,180 pro-rata, this is made up of a base salary of £24,000 pro-rata along with an additional £500 flexible benefit and up to a £1,680 discretionary performance related.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make:

  • Acting as the first point of contact for customers in branch or over the phone
  • Assisting with day-to-day transactions, queries and servicing
  • Answering customer calls into our contact centre
  • Building relationships and finding solutions
  • Developing your knowledge of services and products to help our customers
  • Identifying new ways to improve the customer experience

What you’ll bring:

These are the essential requirements you need to be successful in this role:

  • Proven ability to deliver outstanding customer service either from a face to face or a telephony background
  • The ability to communicate effectively with customers to truly understand their needs
  • You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

  • A real desire to go above-and-beyond for customers
  • Effective team working skills with a flexible, can-do approach to work
  • Openness to a broad range of activities even if outside of standard expectations
  • Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know:

  • This role is based in a Dual Location of Penrith & Kendal, you will be required to work across both sites.
  • This is a part-time permanent branch-based role, working 14 hours across Monday to Saturday across the hours of 8:00am – 6:00pm within the Dual Location

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How We’ll Reward You.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.  For part-time roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours.

  • Starting salary of £24,000 pro-rata plus a £500  annual cash allowance to spend on our great range of benefits.
  • 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
  • Eligible for a discretionary performance-related annual bonus.
  • Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
  • Free access to a range of digital health services, including GP.
  • Free access to wellbeing apps and up to three weekly online classes.
  • We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
  • Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
  • Support your favourite causes through charitable giving and our community partnerships.
  • Share in Santander’s success by saving or investing in our share plans. 
  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more. 
  • As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.

Benefits

Learn more about our benefits and family friendly policies

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next:-

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Seasonal Store Colleague

JD Sports Fashion, Penrith
1 day ago
At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. That’s because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price...

Activities Co-ordinator

HC-One, Penrith
1 week ago
About The RolePlease note that this is a full-time role working 40 hours per week, full flexibility is required.In your role as an Activities Co-ordinator at HC-One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our...

Childrens Residential Support Worker

WILDERNESS WAY, Penrith
2 weeks ago
Transform Lives as a Children's Residential Support WorkerWhat if your job could change someone’s life? That’s exactly what you’ll do as a Residential Support Worker at Wilderness Way. Whether you’re bringing experience or looking for a brand-new challenge, this is your chance to make a real impact on the lives of children who need it most.Why Join Us?Base salary of...