Customer Experience Advisor (Contact Centre)

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!  

Our Customer Experience team is vibrant, hardworking, and committed to providing excellent customer experiences.

We Have Exciting Part Time Opportunities Available For Customer Experience Advisors To Join Our Fast-paced Contact Centre On a Permanent Basis Working Up To 28 Hours Per Week. Candidates Must Be Able To Work

• Monday and Tuesday 8:30am - 5pm (8 hours per day)
• The remaining 12 hours can be worked across 2 or 3 other weekdays but must include the hours of 12-2pm on the working days.
  
  

The first 6 months will be based at our contact centre in our Basingstoke office. Once we’ve trained you up in a specialist area, with a strong foundation knowledge of various aspects of housing management and repairs, we can then offer you hybrid working.

Here’s The Facts About The Role

As a customer experience advisor in our contact centre, you’ll be the first point of contact for our customers, handling a high volume of inbound phone calls and answering customer queries through other digital channels. 

You’ll provide a friendly, efficient and helpful first-class customer service to our customers, aiming to provide a ‘right first time’ service, working closely with your colleagues and other teams across the business to handle enquiries at first point of contact where possible. You’ll spend the majority of your time on the phone, so excellent communication skills are key!

What We’re Looking For

• You’ll have excellent customer service skills and be able to provide a friendly, efficient and helpful first-class service to our customers.
• You’ll have experience of delivering a high standard of customer service in a high-pressure environment, preferably within a contact centre.
• No two contacts are the same and they can be complex, so you’ll need to be good at problem solving, adaptable and resilient.
• You’ll have great verbal and written communication skills and also be computer literate.
• You’ll have a genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional and resilient. 
• We’re a fast-paced contact centre so you’ll need to have excellent time management and enjoy being busy.
  
  

What great benefits can we offer you?  

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave
• A productivity-related bonus scheme to enhance your take-home
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
  
  

We’re holding an in person Hiring Event on the evening of Tuesday 20 May.

The hiring event will include an introduction to VIVID and our Customer Experience department, some interview tasks and the chance to chat to some of our team and ask questions. If your application is successful, we’ll be in touch with more info about our hiring evening.

This vacancy may close earlier than advertised if we receive a high volume of applications.